😻 A bit about the opportunity:

Are you a hardworking, cat-centric person ready to embark on an exciting journey? We're on the lookout for someone to join the founding team of our cat business. This is more than just a job; it's an opportunity to shape the future of our brand and customer experience.

There are 11 million cats in the UK, and, just like dogs, they are considered a member of the family, so all we want is the best for them. The experience of owning a cat can be stressful, and the food industry has let cats down; what’s available isn’t meeting their needs for both taste and nutrition.

In fact, many cat parents don’t even understand what those needs are in the first place. It’s making cats unhappy and unhealthy, and cat parents feel guilty and deflated.

We know we can be the solution. We are on a mission to deliver fresh, healthy food for cats, direct to their door. Thanks to our expertise in all things cat, we offer an unmatched combination of quality and taste. And our flexible service means cat humans can tailor their order to suit them and their cat’s needs.

📣  A bit about the role.  

We are searching for a dynamic, hardworking, all-around great communicator who cares passionately about the experience that our customers receive, and is happy to get stuck in wherever they’re needed most.

You will be talking to our customers on a daily basis, and going above and beyond to resolve all customer queries. All incoming live customer contact will go through you, especially making use of phone, live chat, email and social media channels. As part of the newly formed team, you will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.

We’re right at the very start of our journey, so the right fit will be someone who embodies a scrappy, startup mindset, ready to go above and beyond in every customer interaction. You’re willing to take extraordinary steps, like hand-delivering our meals to customers who experience a delivery issue, to ensure every customer experience is not just preserved, but cat-apulted to the highest standard. You love and understand cats, and have want to talk about them at any opportunity. So go ahead, tell us your favourite cat anecdote in your application. We’re all ears.

This role is for 39 hours per week, Monday - Friday on a rota basis, with the potential to work weekends and bank holidays as the business grows.

This is a hybrid working role, offering flexibility with some work-from-home days each week. Initially, as we prepare and handle the launch, we expect you to spend 2 days at the Box Office, with the possibility of occasional travel to other locations as your role evolves.

Some of your day-to-day activities will include:

• Being the face and voice of our new company to new (and eventually existing) customers.
• Using communication tools including phone, email, live chat and social media to keep customers informed.
• Actively seeking and passing on customer insights & feedback so we can turn those into strategic decisions for the future of the business.
• Dealing with a wide range of customer queries, issues and feedback.
• Bringing happy moments to the cats we feed, and their favourite people.
• Helping to form our culture and voice, and bring a fresh pair of eyes to everything.

We need to be accessible to our customers at all times, this means that for the majority of this role you will be confident (and have a passion for) helping them on the phone.

👋  A bit about you. 

• Exceptional communication skills, both spoken and written.
• A passion for problem solving and finding resolutions independently.
• Ready to get stuck in and work hard wherever you’re needed most.
• You’re keen to take initiative in improving customer experiences and suggesting innovative ideas to help shape our team.
• You love and understand cats. You have the ability to relate to customers' concerns and feelings, especially when dealing with sensitive issues related to their cats.
• You can work autonomously to a very high standard, and also thrive as part of a team.
• Reasonable numerical reasoning skills.
• Kind, giving and thoughtful.
• Eager to learn and improve.
• Genuine, honest, reliable and adaptable.

📝 Our recruitment process.

• Application review - For this role we would like for you to share a cover letter explaining - Tell us more about why are you applying for this role and what is your most cat-like trait?
• Initial call - You will have an initial call with one of our Recruiters, to gain a better understanding of you and your background, and for us to share a little more about the exciting opportunity. 
• Task - If successful, you will be sent a task which should take you no longer than 1 hour to complete and we would ideally like to receive this within 2 working days of sending it to you. 
• Assessment centre - The final stage for this process will be an in person assessment centre. During your time in our London office you will get to hear all about our exciting plans, be part of a group interview session and have a 30 minute interview with 2 members of the squad. 

🐶 A bit about us. 

At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. We are so excited to start delivering health and happiness to cats too.I-Hybrid

As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.

Our goal is to help dogs & cats live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs & cats everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us. 

 🙌 A bit about what we offer.

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service 
• 5 paid 'paws' days per year to support to learning and/or wellbeing
• £500 personal learning & development budget 
• Butternut Box employee discount 
• Enhanced parental leave
• Co-working office space. Flexible working hours and work from home options 
• Cycle to work scheme
• Pension with NEST
• Private Medical Insurance with Vitality
• Lots of office dogs (Ajax, Brio, Basil, Chorizo, Lenny, Jasper, Peggy, Pip and many more….)

❗️A few things to note: 

• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance.
• We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
• We're not able to offer visa sponsorship for this role. 
• We're not looking for agency support. 

#LI-Hybrid