Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

We are looking for a Customer Marketing Manager to join a dynamic team that focuses on delivering bar raising customer marketing. You will own and execute the NAM marketing strategies and programs that focus on celebrating customers through advocacy, loyalty, and engagement. Working closely with account teams and the field, industry, and content marketing teams, you are self directed, have experience delivering results in ambiguous environments, and will amplify customer success broadly, as well as build and drive engagement with our loyal customers. The Appian Customer Marketing team is responsible for telling the story of how the world’s fastest-growing organizations use Appian for process automation. We have a unique structure for telling stories, Appian Studio. Our mission is to deliver an entirely different kind of story - one that is relatable, moving and gratifying.  

To be successful in this role, you will:

• Amplify the customer voice (North American customers) through strategic storytelling - video, case studies, quotes, event speakers, analyst and media engagements, and peer reviews. 

• Develop a pipeline of high potential North American advocacy opportunities. Financial Services and the Public sector are important targets. 

• Ideate on how clients and their stories can be involved in key marketing plays and activities. Must be able to look at the customer from a 360 degree view and prioritize key activities based on Appian’s strategic vision.

• Maintain a deep knowledge of our customer use cases and their business impact; serve as a resource for peers across the organization. 

• Secure customer speakers for key events including Appian’s flagship event ‘Appian World’ and support the development of engaging presentations.

• Further develop the Customer Appreciation Program, continually developing new customer advocate relationships and identifying valuable opportunities for advocates to engage.

• Support strategic account strategies through champion enablement, strong customer relationships, and customer events, working in close collaboration with the field marketing and executive engagement teams. 

• Contribute to the overall marketing campaign strategy, across various channels and milestones, with creative content and customer proof points. 

• Help to manage internal change of all Appian team members to think advocacy first and to the values of Appian Studio. This will include close working with the Appian Sales enablement team. 

Qualifications:

• 5+ years of experience in B2B customer marketing and advocacy.

• Proven success as a communicator, writer, and content creator.

• Experience building customer relationships and capturing their success stories in video and written format. 

• Proven ability to drive results in a fast-moving team in a rapidly growing company.

• Excellent written communication and storytelling skills; strong facilitation and presentations skills. 

• Collaborative work style and can earn trust with senior leaders. 

• Works well under pressure.

• Time management and prioritization skills are essential to be successful in this role.

• Self-starter with a proven ability to multitask, prioritize, and work with all levels and departments within an organization.

• Ability to travel to customer meetings or events as needed - approximately 20% travel

• Bachelor’s Degree

Tools and Resource 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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