This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. 

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

As Customer Onboarding Specialist (d/f/m) you are a crucial part of Personio’s customer experience by driving product adoption and consulting our customers based on their needs during their onboarding phase. Additionally you will support your colleagues with customer escalations when needed.

• Product Adoption: Your goal is to ensure a successful implementation so that your customers feel equipped to start working with Personio.
• Customer Consultation: You consult customers based on their needs via regular meetings to gain the most value out of Personio.
• Project Management: You support multiple customers at different stages of the implementation and ensure an efficient process from start until the roll-out of Personio.
• Product Knowledge: You’re a Personio product expert and answer customer requests during implementation.
• Quality Standards: You ensure a high quality of the account set-up and a smooth start with Personio.
• Internal Support: You provide ad-hoc support to new joiners and act as the go to person for your colleagues by answering their questions about processes and the product, using our knowledge tools.
• Side projects: You support department-internal initiatives and projects aiming for the smooth flow of our team processes.

• You have a proven track record of 3+ years in a customer-facing role in a SaaS or B2B/B2C environment.
• You are a great communicator and fluent in both German and English.
• You love working with customers and making them happy by anticipating, prioritizing, and solving for their needs during the onboarding phase.
• You find it easy to handle multiple projects in parallel and time management is not just a buzzword to you.
• You are eager to work with our product on a daily basis and become a real Personio product expert.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)

• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative

• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares

• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework

• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more

• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes