GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

  About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

The role

We’re looking for a dedicated individual to join our Enablement Operations team within the wider Merchant Operations group. Your primary tasks will be overseeing & future-proofing operational processes and workflows, such as using data analysis and stakeholder management to ensure the successful and scalable onboarding of new customers, handling migrations to and away from GoCardless, and the regular review of opportunities with the upgrades of existing customers.

You’ll also be responsible for the team’s visibility within the business, presenting on wins and pushing for product and feature enhancements in line with opportunities spotted. As well as process future-proofing, you’ll be leading the charge to ensure the team is built in an agile and sustainable way, taking the reins when recruitment drives are needed and developing your team mates.

Location

Riga, Latvia

4 days in the office, one day working from home

What excites you

• Process driven work at varying levels of complexity
• Solving and pre-empting risks by drilling in to the details to ‘crack’ a problem and proactively identifying issues
• Delivering excellent service to our customers and partners
• Pushing for improvement opportunities and working alongside your manager to implement these
• Working cross functionally to ensure the best experience and outcome for our customers as our processes scale and adapt

Based in our Riga office, you will interact with a number of different teams across the company, such as Customer Operations, Customer Success, Billing and Engineering. You will also be the main point of contact for the Customer teams regarding operational queries around getting customers ready to use our product, so being able to communicate in a clear and concise manner is imperative.

What excites us

• You’ve worked in a customer facing role, and are committed to delivering a great service to all of our customers
• You have exceptional attention to detail, are organised and diligent
• You don’t lose focus and always look for ways to improve - even if the task is repetitive
• You’re a fast learner and not afraid to ask when you don’t know the answer
• You are keen to share knowledge
• You can prioritise multiple tasks and switch between them effortlessly
• You have an immense sense of ownership and proactively fix problems when they occur
• You are a problem solver and have the patience to identify discrepancies and root causes - even if it takes time and you have to dig deep
• You like to dive into details to find the right answer and always follow through to the end
• You have excellent written and verbal communication skills

Salary range -the expected base salary range for this position is between €1700 and €1900 (gross). 

Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and seniority compared to fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.