Customer Portfolio Manager
A universe of opportunities. Open to you.
Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.
Location
Bangalore, India
Payoneer is looking for a highly talented Customer Portfolio Manager to join an extremely fast-growing global Fintech business.
The incumbent will be tasked to manage some of our initiatives for Global Payoneer Customers to help grow our revenue, volume processed & active customers. Your responsibilities will include working with the Customer Portfolio Team on existing initiatives, analyzing data & trends to identify new initiatives and manage crossfunctional program streams to drive impact. Working in a dynamic business environment you will be responsible for collaborating with remotely located teams, aligning on common objectives, and driving systematic & sustainable growth. This role requires some travel.
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity. Candidate should possess strong business acumen and data understanding that enables him or her to drive engagement with stakeholders like marketing, operations, data science & product. He/she should also be a self-starter who can identify opportunities for global initiatives to drive the team’s objectives and prepare the execution plans. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate.
What you’ll be spending your time on:
• Working with the Global Customer Portfolio Team in supporting ongoing initiatives
• Managing cross-functional programs to optimize Payoneer’s Global Customer Portfolios
• Analyzing data & trends to confirm/disprove customer behavior hypothesis
• Preparing & presenting updates & plans with key stakeholders including leadership
• Conceptualizing & creating detailed work plans for new initiatives involving multiple teams
• Regularly interacting across functional areas with senior management to ensure unit objectives are met
• Developing long-term strategic relationships with key stakeholders
• Strong quantitative, analytical and conflict resolution abilities
Is this you?
The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
For this role you are also:
• Analytical and data oriented, strong in data backed decision making
• Proficient in the use of email & MS Office (esp PowerPoint), with strong written and verbal communications skills
Have you done this kind of stuff?
• At least 3 years of experience in Account Management, Revenue Operations or Program Management especially in payments, ecommerce, Ecommerce ERP’s or other SMB led platforms
• Comfortable working in ambiguous environments and defining implementation actions • Ability to drive operational excellence through innovative initiatives
Not a must but a great advantage:
• Experience in the Payments and Banking industry
• Experience with data analytics & BI tools
• Experience working in an international company
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.