Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Services Pharmacy Tech II in Louisville, KY! The clinic support team at Chewy plays a vital role in improving engagement with our clinic partners by delivering exceptional customer service and resolving order-related changes. As a Pharmacy Tech II, you will use critical thinking and teamwork to address a range of clinic needs, from technical support to order management. This role requires adaptability, strong critical thinking skills, and a proactive approach to improving processes that benefit our clinics and customers.  

 Are you read to lead the pack? Our team looks forward to speaking with you! 

Why you’ll love working here:

• Competitive benefits and personal and leadership development programs to support your career growth  
• Employee 20% discount program at Chewy for all your pet needs  
• We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work. 
• We'll empower you to build, grow, and unleash your full potential 

Key Responsibilities  

• Supports assigned Clinic partner needs ranging from technical assistance to order management assistance. 
• Answer inbound calls from clinics to assist in real time with concerns or questions related to process workflows and order-level support.  
• Develop and maintain relationships with clinics through consolidated contacts to create a seamless experience.  
• Track and manage the aged orders for assigned clinics to resolve and plan strategies to reduce.  
• Read, action, and reply to a variety of e-mail requests coming from both other technicians and clinic partners. 
• Receive and process replacement order requests for assigned clinic partners.  
• Resolve order discrepancies by collaborating with customers to identify solutions, minimize future denials, and provide education on process improvements.  
• Submit consistent, detailed notes across multiple platforms to ensure all relevant parties have access to information.  
• Root cause analysis of problems to correctly identify issues and action appropriate solutions.  
• Follow proper critical issue pathways for solving problems outside of scope.  
• Assist with additional projects and tasks as assigned to support team objectives.
• Other dutues as assigned 

Qualifications 

• Strong interpersonal and communication skills, with a customer-first mindset to effectively address clinic and customer needs   
• Critical thinking, problem-solving skills, and attention to detail  
• Teamwork mentality 
• Demonstrated ability to meet or exceed TPH goals consistently  
• Ability to thrive in a fast-paced, dynamic environment with changing priorities and processes  
• Proficiency with pharmacy systems, order management platforms, and Microsoft office
• Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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