Our passion at SumUp is championing small businesses. We believe in creating technology that is flexible, fair, affordable and easy to use. Every day millions of people around the world dream of starting their own businesses. We strive to help them to do this. Our long-term goal is to close the loop by enabling businesses to turn transactions with customers into long term relationships. 

We're looking to welcome to our team a Customer Success Director who will play a key role in ensuring the success and satisfaction of our customers with specific focus on Small Merchants. The Customer Success Director will be responsible for a high-performing team dedicated to building strong relationships, addressing customer needs, and fostering loyalty among our merchant base. The person will be based in either of our offices in Dublin, Berlin, Paris, Barcelona or London depending on their preference and reporting to VP, Operations.

What you’ll do

• Co-develop and execute a comprehensive customer success strategy that aligns with SumUp's overall business goals.
• Guide and develop a customer success team of +40 people based in different locations in Europe.
• Establish and maintain relationships with customers, ensuring their success and satisfaction. Proactively identify and address their needs.
• Promote SumUp's products and identify opportunities for upselling or cross-selling.
• Continuously improve customer success processes and workflows to enhance efficiency and effectiveness.
• Work closely with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure a seamless customer experience. 

You’ll be great for this role if:

• You have experience in Customer Success, Management Consulting or Account Management areas
• Ideally you bring experience from high growth and multi-country Tech environment 
• You have successfully built and managed teams 
• You have experience managing a variety of global stakeholders and act as a trusted partner
• You have project management skills and ability to mobilize cross-functional teams towards common goals
• You have experience of developing and implementing customer centric strategies and initiatives
• You’re a strong communicator

Why you should join SumUp:

• We are a true global tech company with over 3000+ people from 93 nationalities, spread across 22 offices in Europe, LatAm and the US. 
• You can truly create your own path here and help us shape the future for small businesses globally.
• We get together regularly for breakfasts, team events, office parties, and sports.
• You’ll receive a budget for your individual development, attending conferences and external training. 
• We offer a competitive compensation package and paid leave and you will have access to the SumUp Sabbatical, our Employee Referral and Employee assistance programme for mental health as well as Fitness and language learning offers.
• We offer visa and relocation support for you, your family, and even your pets.

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, Australia and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.