Revenue Enablement is at the heart of Showpad’s mission, providing best-in-class enablement programs and business partnership to our GTM customer-facing revenue-generating teams, to help them be more effective and productive in their jobs, thereby leading to increased revenue and happier customers.  We believe the right enablement can transform individual and company performance.

The Customer Success Enablement Business Partner  (EBP) strategically partners with Customer Success leadership to establish what it means to be the best, identify needs/gaps, and create enablement programs to close the gap.  You will develop and deliver best-in-class enablement for both new hires and tenured reps, and measure the effectiveness and impact to the business. This role will play a critical part in our journey towards revenue enablement maturity by forging the CX enablement strategy. 

You will also have the opportunity to work closely with the wider sales, marketing, revenue operations and wider cross-functional teams on scaled global enablement programs based on key GTM priorities.  Working collaboratively in a small, high performing team, you will also contribute thought leadership and innovation to optimize team best practices, which can then be shared externally to fuel Showpad’s leadership in the enablement space. 

• Design and deliver a broad range of GTM training programs designed to reduce ramp time and increase performance to revenue quotas
• Leverage skill and competency assessments to develop, plan and deliver enablement activities by identifying learning objectives, designing exercises, running training sessions, facilitating peer learnings, building reinforcement plans, and scaling best practices
• Perform needs assessments in coordination with CX leadership and management to identify gaps and enablement opportunities that will drive and increase sales performance through 1) knowledge and skill enhancement; 2) process improvement; 3) utilization of tools and systems

• Build strong relationships with CX Leadership and serve as a Trusted Advisor and business partners to your stakeholders
• Manage scaled enablement programs beyond your identified segment (including onboarding, narrative, product/solutions, sales methodology, new process & tools) as part of cross-functional project teams
• Collaborate with GTM leadership, marketing, Revenue Operations and other cross-functional teams on the development and dissemination of assets, materials and job aids to the field
• Analyse and track CX enablement metrics to measure the effectiveness of enablement programs and identify opportunities for improvement
• Support CX managers in executing cadence of coaching activities that purposely improve readiness and effectiveness of their team
• Be the "Voice of Field", capture and share best practices in the spirit of building a world-class Revenue Enablement function 
• Stay up-to-date on industry trends and best practices in CX enablement and define objectives and key results for each program, creating plans and overseeing program execution 
• Ensure Showpad's in house built Value Selling methodology is consistently adhered to in the spirit of driving value for our customers
• Help us drink our own champagne! Find more ways to use our own tool to drive seller effectiveness and world class customer experiences internally

 Required Skills & Experience for an Enablement Business Partner (EBP):

• 5+ years’ experience in a combination of various roles in revenue enablement, customer success, sales, sales training, or a related field
• Proven track record of designing and implementing effective sales enablement programs
• Strong understanding of sales processes and strategies
• Excellent communication, presentation and facilitation skills
• Organized and self-starting, able to juggle multiple priorities simultaneously
• Ability to gain credibility at all levels
• Experience with sales enablement technologies and tools (prior knowledge of Showpad a plus!)
• Experience and comfort thriving in a fast-paced, dynamic environment
• Ability to work in a global team, virtually, with the subsequent timezone dependencies

This position is available either in person or remotely in the following locations:

Arizona - Remote

California - Remote

Connecticut - Remote

Florida- Remote

Georgia - Remote

Idaho - Remote

Illinois - Remote or In-person

Indiana - Remote

Iowa - Remote

Kansas - Remote

Maine - Remote

Massachusetts - Remote

Michigan - Remote

Minnesota - Remote

Nevada - Remote

New Jersey - Remote

North Carolina - Remote

Ohio - Remote

Oregon - Remote

Tennessee - Remote

Texas - Remote

Virginia - Remote

Wisconsin - Remote