Customer Success Expert 

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments.

As a Customer Success Expert, you will be supporting the Customer Success Lead with reports, projects and other tasks. 

What you’ll be doing in this position:

• Creating ad-hoc reports on activation and adoption
• Analysing and providing insight on the reports (Salesforce and Tableau)
• Organising and deploying projects as needed to assist the CSMs across all markets
• Support TLs and CSMs with daily ongoing post-sales process questions
• Establish strong relations with RevOps/Platform/Operations stakeholders

You’ll be great for this position if you have:

• Excellent verbal and written communication skills 
• Excellent organisational skills
• Excellent data analysis/performance insight skills (Salesorce + Tableau a plus)
• Strong project management abilities
• Stakeholder management

Why you should join SumUp

• Flat hierarchies, small teams, regulated working hours
• Restaurant tickets 
• Health insurance 
• Public transport subside 
• Opportunities to further develop within the company
• Professional hardware
• Free drinks, fruits, cereals and nuts for everyone
• Fun: regular breakfasts, cocktail parties, team events, yoga and a kicker table

This is an on-site job. 

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.