As a Customer Success Manager, you will be supporting post-sale customer deployment, education and training. You will play an integral role in our customer’s journey with Dropbox -helping them deploy Dropbox and our suite of additional products while helping them realise the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers. You will also support Dropbox business objectives including driving customer retention and growth.  We are a collaborative, customer oriented team, we are ‘worthy of trust’ and we are strong advocates for our customers.

• Lead post-sale customer deployment calls while collaborating with Account Managers, Technical Solution Specialists/Engineers, in adopting Dropbox, HelloSign, DocSend and other products as they are added to our portfolio..
• Discover customer goals/objectives and chart a plan for successful time-bound outcomes of those goals
• Develop a thorough understanding of Dropbox’s multiple products. Feel comfortable showcasing product features and their value to both decision makers and their employees
• Co-prepare and present QBR/EBRs (adoption insights/recommendations and product updates)
• Responsible for end customer engagement to drive education and training about their DBX solutions and products to support implementation, usage, adoption and integration into business workflows
• Drive an increase in recognized value with each customer and improved support for DBX throughout the users
• Collaborate with Account Managers to ensure renewal for key accounts by driving account health and business expansion
• Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity

• Customer Success or similar experience with a demonstrated track record of success 
• A technical aptitude with experience in communicating effectively at all levels
• Customer Oriented Problem Solving & Analytical mindset 
• A passion for technology and learning
• Collaborative and Highly Engaged approach
• Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, and finance
• Familiarity with sales cycles 
• Ability to contribute to building new processes and systems
• Prior experience with CRM systems 
• Strong analytical and quantitative capabilities including comfort with basic modelling
• Preferred Experience within the Geographic coverage that include the EMEA countries
• Language requirement: Fluency in English and German is a requirement.
• Bachelors Degree or equivalent experience required