The Role

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people. 

As a Customer Success Manager - Enterprise (d/f/m) in our Customer Success Team, you will be responsible for the holistic support and HR consulting of key customers after the implementation. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and measuring the results on a regular basisYour tasks and responsibilities will include:

• Helping customers define great HR processes to implement in Personio, by conducting requirement analysis and facilitating customer understanding of our product
• Consulting and sharing of best practices for the implementation and further digitisation of their people processes
• Support and training customers in configuring and using Personio
• Conception and execution of Strategic Business Reviews of your customers while being a trusted advisor in terms of HR digitisation
• Collaboration with key stakeholders at Personio to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product teams to drive product adoption and development

What you need to succeed

• You have 3-5 years of client-facing experience in either HR, strategic consultancy, or customer success management
• Ideally, you have experience or are interested in Software-as-a-Service
• You have strong communication skills, and find it easy to quickly build rapport, in addition to presenting complex issues in a structured way
• You have an affinity for technology and you work very data-driven
• You are fluent in English (C1 level) and German (C2/native), both spoken and written

Your Learnings

• The opportunity to dive into the HR world of various different companies ranging from complex start-ups to established medium-sized businesses
• Project management strategies to structure complex issues and build comprehensive strategy and solution roadmaps
• Customer communication and stakeholder management strategies
• Use of state of the art software to facilitate our internal and external processes (like Gainsight, Zendesk, Confluence, Asana, Miro and more)
• Independent, solution oriented work in a dynamic and intercultural environment
• Opportunity to have a lasting impact on the growth and development of Customer Experience and Personio
• Expansion of your personal and professional network with key players in the HR market

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:


• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
• Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
• Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
• A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces