Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of 40%. Our unparalleled access to, and analysis of, real-time data for the vacation rental industry powers our ability to drive revenue, maximize profitability and save time for hosts and property managers around the world.

It's with that in mind that Beyond Pricing is looking to add a Customer Success Manager to our growing team. Reporting to the Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Customer Success Manager you'll be responsible for:

• Negotiating annual subscription renewals and upsell opportunities 
• Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
• Analyzing customer performance data and making recommendations to ensure revenue growth
• Forecasting and reporting on the health and risk of assigned accounts
• Proactive relationship management with accounts to maintain overall customer health
• Maintaining deep understanding of Beyond's suite of products 
• Managing approximately 50-80 accounts at a time
• Working with cross-functional teams to drive better collaboration and customer experience
• Being the voice of the customer back to our Product team, communicate trending customer feedback and ideas 
• Driving customer adoption, retention, and satisfaction for assigned book of accounts
• Training clients on the basics of revenue mangement an dhow to effectively use our tool to increase revenue 

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Customer empathetic - you'll find fulfillment in helping customers reach their goals
• People driven - you enjoy working with clients and want to provide an excellent customer experience
• Analytical - you’re comfortable with data and leveraging it to make strategic decisions
• A team player - you pride yourself on going above and beyond for teammates and customer

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2+  years of relevant experience 
• Solid understanding of Customer Success best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Highly motivated, driven self-starter

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. 

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, work from home office stipend, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Please review our GDPR Statement here.