This position can be office-based or fully remote from one of the following countries: Germany, Dublin or the Netherlands. 

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

As part of the Emerging Corporates Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.

• Manage a portfolio of 40-60 customers in the Mid Market (200-500 employees). 
• Build and nurture relationships with your book of business, acting as their main point of contact for product-related topics. Partner with internal stakeholders to follow-through on the requests of your customers. 
• Leverage data, campaigning and 1:many formats to effectively drive product adoption and retention while ensuring excellent data quality in our systems of record. Contribute to the creation of playbooks and assets, enhancing effective and data-informed customer engagement.
• Collaborate closely with Growth Managers to identify upsell and cross-sell opportunities to achieve your business targets. 
• Advocate for your book of business and help translate their needs into product requirements.
• Co-lead projects that support the evolution of the Customer Success organization.
• Be a role model and buddy to less tenured colleagues, providing them with guidance and expertise to enable their growth.

• ±4 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
• Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
• The ability to identify upsell opportunities and develop actionable plans to drive expansion. 
• An analytical mindset in combination with a strong sense of accountability and ownership.
• A deep understanding of value drivers in recurring revenue business models.
• The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
• Fluent in German (C2 / Native) and English (C1)

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes