Are you passionate about providing your customers with the best possible onboarding experience and an outstanding support? Then you've come to the right place! We are looking for a Customer Success Manager in Barcelona who’ll take care of our cloud-based compliance software portfolio. From planning over implementation to building successful long-term business relationships, you will be responsible for accompanying and supporting your contacts in order to find the best solution for your customer. Interested? Keep reading. ;-)  EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.   Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.   The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.    Help us revolutionize together! 

• You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success. 
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
• Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.  
• Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. 
• Work-life balance is a must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because your free time is just as important to us as you are.   
• Your special extra. We offer you other exciting benefits such as meal vouchers for your healthy breaks as well as corporate shopping benefits. 
• Health is a priority.  We offer private health insurance, and you can also benefit from our corporate mental health counselling! 

In our Customer Success Team, we aim to provide our customers with the best possible customer experience.  And for this we need you.  Here’s a sneak peek at how you would contribute:  

• You plan and monitor new customer projects and make sure that they are successfully onboarded. 
• You are responsible for maintaining the service level agreement and proactively advise the customer on technical matters. 
• You are responsible for long-term customer retention, satisfaction and success within your customer portfolio. 
• You work closely with the sales, service, marketing and product teams to integrate customer feedback into new solutions and continuously drive customer engagement. 
• You remain flexible to develop further in your field and to take on new challenges. 

Let’s make our customers not only happy, but also successful. To give it all in this role, you should:  

• Have great communication and interpersonal skills combined with the ability to handle escalation cases with diplomacy, tact and composure in English & German  (other languages such as Spanish, French, Italian or Portuguese, are a nice-to-have). 
• Desire to work in a dynamic, international, and innovative environment and to exchange ideas in virtual teams. 
• Have relevant experience in a customer-facing role: Implementation- /Onboarding Management, Customer Relationship-/Service Management, Project Management or Customer Success (ideally B2B; SaaS/software sector). 
• Possess great project management skills and have a strong hands-on mentality.