Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role

The Customer Success team helps Taskers achieve their personal tasking goals using Taskrabbit.  The Customer Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. We’re proactive—helping Taskers before they realize they need support. These approaches, employed at the local level, result in higher quality, more retentive, and more satisfied Taskers. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and clients come back again and again.

You will be responsible for a specific set of metropolitan areas in Canada, driving key Tasker Success metrics for the company as well as supply alignment in those metros. While you will report to your Regional Manager, your primary and most critical stakeholder is the Market Manager for your geographic area. You will be the face of Taskrabbit to Taskers in your market. 

What You’ll Do: 

• Own and drive the growth of your book of business by helping Canadian Taskers be wildly successful on the platform through daily coaching and mentoring. 
• Leverage data-driven insights to advise and optimize Tasker journeys. 
• Closely track performance of key metrics for your Canadian markets. Respond to trends identified by leadership through programs and supply alignment tactics.
• Demonstrate strong data skills and effectively communicate performance and business impact to the broader business leads and teams.
• Run your own local community platform and plan and execute local Tasker events. 
• Collaborate cross functionally with program teams to drive success of new programs and initiatives. 
• Lead your own experiments and innovations to drive supply alignment.
• Share learnings, pitfalls, wins with the Tasker Success team to improve programs and/or create new ones.
• Travel up to 10% of the time to team and metro-specific events.
• Other duties may vary based on business needs.

Who You Are:

• 4+ years of professional experience and must be based in Toronto (role is remote)
• Bilingual in both English and French
• An enthusiastic “people person” who derives joy from helping people succeed.
• A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help.
• Thrive in robust, cross-functional teams and are driven to get stuff done, but with a collaborative approach.
• Experience using data to uncover insights and drive decisions. 
• A highly effective and confident communicator and negotiator virtually, on the phone, and in person.
• Added advantage if you are familiar with: SQL, Looker, Excel, GSuite.

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $95,500 - $115,000 (CAD). This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. 

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action.
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.