GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

In this role, you will manage a portfolio of over 300 customers across the UK and Ireland, focusing on their successful onboarding, adoption, and growth. You will engage with customers at key stages of their journey to drive adoption, growth, and renewal of GoCardless. Leveraging our Customer Success tooling stack (Salesforce, Zendesk, Looker, ChurnZero, Rocketlane), you’ll efficiently manage your portfolio at scale and ensure that each customer receives the support they need to thrive.

What excites you 

• Manage a book of business (BoB) at scale and ensure delivery against milestones throughout the customer lifecycle, aligned with our team’s business KPIs.
• Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention.
• Share commercial ownership of your accounts, including the need to identify and nurture expansion opportunities across the base.
• Identify and build a strong relationship with key stakeholders.
• Work cross functionally and collaboratively involving leadership across the business to drive customer value.
• Mitigate risk including managing renewals for existing customers.

What excites us  

• 2+ years experience in complex end-to-end client facing work environments preferably in Sales/CS and/or Account Management.
• Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls, emails, and in person meetings. 
• Ability to manage conflicting priorities and thrive in a fast-paced environment. 
• Be a team player and have a growth mindset. 
• Finance/Payments industry experience is a plus.

Salary range - the expected base salary range for this position is between £31,200 - £46,800 + 30% commission

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. 

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Adaptive Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.