Customer Support Agent - Spanish + Portuguese - on-site

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! 

Come and join our team and support our ES and PT speaking merchants with a variety of topics. 

What you’ll be doing in this position:

• Be the voice of SumUp — the first point of contact for our merchants, helping them resolve a wide range of technical and account-related issues
• Provide proactive, solution-oriented support by understanding our customers' challenges and guiding them through effective resolutions
• Deliver exceptional service to our Spanish and Portuguese-speaking merchants across various channels, including phone, email, and chat
• Contribute to continuous improvement by identifying and optimizing processes to enhance the overall customer experience and satisfaction
• Collaborate closely with cross-functional teams, such as Engineering and Product, to escalate issues, share feedback, and improve our services

You’ll be great for this position if you have:

• Excellent verbal and written communication skills in Spanish and Portuguese; proficient in English
• Strong interpersonal and communication abilities, with a customer-first mindset
• A technical orientation and troubleshooting mindset is a strong plus
• Previous experience in a customer-facing role (support, service, or similar) is preferred
• Demonstrated ability to work in team and also independently

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup

🥗 Restaurant tickets 

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

This job is on-site.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.