We are looking for Customer Support Agents for our Customer Support teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our Customer Support teams there. Are you passionate about providing an exceptional customer experience, and working in a transparent and autonomous environment? Keep reading! 🚀

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

You’ll receive a competitive package including a competitive monthly salary of 5670 BRL monthly + Restricted Stock Units (RSUs) in a profitable company + an extensive benefits package!

Read more about our open roles and Wise here: https://www.wise.jobs

The expected start date for this position is April 22, 2024.

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email and possibly chat contacts. This isn't your normal call center - we do things differently - and our Customer Support Associates are here to help millions more potential customers save money by using Wise!

• Provide world-class customer support via email and phone channels for Japanese, Portuguese and English speaking customers all over the world
• Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact
• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers

• You have strong verbal & written English skills and are fluent in both Japanese and Portuguese - you’ll be supporting Portuguese and Japanese speaking customers, but the working language at Wise is English
• You’re flexible. You’re willing to work 6x1 (six days of working and 1 day of rest) with 6 hours of work per day, up to 36 hours per week (shifts vary between 9am-8pm). While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer’s needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You're an exceptional communicator. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will
• You're open-minded. You're comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can't wait to be part of the team
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit!
• You must already be legally authorized to work in São Paulo, Brazil
• You’re required to be physically based in São Paulo.
• We're based in a co-working space near the Paulista Avenue area, about a 5-3 minute walk to MASP. Your first 4 months will be 100% in office, and then transitions to hybrid work.

Please submit your Resume and/or Cover Letter in English. English is our working language, and all of your interviews and training will be done in English. Applications in Portuguese will not be considered. 

 Key benefits:

• 💵  Competitive gross monthly salary of R$5670
• 🚀  RSU's in a rapidly growing company 
• 🩺  Health and Dental allowance for you and your legal dependents
• 💝  Life Insurance and Employee Assistance Plan (EAP)
• ☀️  Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years 
• 👶🏼  18-weeks of paid parental leave, after a year with us & child care assistance
• 🍴  Meal (R$ 600 per month) and Food (R$ 968 per month) Vouchers
• 🚗  Transportation vouchers

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We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.