Customer Support Specialist - Risk & Fraud (English Speaker)

Team Description: Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across three continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.

What you’ll be doing in this position:

• Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures.
• Acting as a backup to our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.
• Monitoring merchant behavior in compliance with AML and internal T&Cs rules.
• Utilizing decision-making abilities for transaction fee reduction requests.
• Providing support to English-speaking customers through various communication channels, primarily phone and email.

You’ll be great for this role if:

• You possess excellent language skills in English.
• Communication is your strength, and you handle customer interactions with ease and patience.
• Curiosity and persistence drive you to solve issues efficiently.
• Your organizational skills shine, even in stressful situations.
• Attention to detail is a defining characteristic.

Why you should join SumUp:

• Be part of a global team of 3000+ professionals from 60+ countries.
• Experience a flat hierarchy that values individual impact and career ownership.
• Attend team events, offsites, and enjoy office relaxation activities.
• Benefit from 25 days paid vacation, additional health insurance, Multisport card, and more.

This job is on-site

About SumUp: At SumUp, we believe in the everyday hero – small business owners. We create powerful, easy-to-use financial solutions to help them succeed. Our diverse teams across Europe, South America, and the United States work together with a founder's mentality and a 'team-first' attitude.

SumUp is an Equal Employment Opportunity employer, promoting diversity and inclusion. We strictly prohibit harassment of any kind and ensure a healthy and safe workplace.

To apply, submit your resume directly; we do not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.