Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

COMPANY DESCRIPTION:

Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 4,000+ applications.

Because Okta runs on an integrated platform, organizations can implement the service quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.

To learn more about Okta, visit: https://www.okta.com. 

JOB PURPOSE:As the Global Customer Acceleration & Support Program Manager, you will be responsible for defining and executing programs designed to help the Support team scale and improve the efficiency and efficacy of the Technical Support Engineers.  

DUTIES AND RESPONSIBILITIES:   

• Drive strategic projects for GCA&S and partner with GCA&S leadership in key deliverables such as partner analysis, data analysis, business process (re)engineering, partner governance process including data analytics and management processes and change management to institute new practices or improve existing practices. 
• Represent GCA&S and interface effectively with cross-functional teams, senior-level business executives and customers to create and implement solutions to improve customer experience.
• Lead programs aimed at driving resolutions to problems, change in strategic direction, optimization of operational effectiveness, communications, compliance, quality, systems rollout, education/training coordination and liaison activities between cross-functional entities. Each program is a new journey, with unique challenges, opportunities and learnings. 
• Initiate or participate in strategic initiatives that promote strategic changes, impact the tactical approach to customer support as well as influencing policies, workflows and performance standards. 
• Assess current systems, best practices, quality, service and introduce improvements to ensure Operations stays in line with growing business needs.
• Build out a training & enablement framework for Technical Support Engineers.
• Perform additional responsibilities and complete other projects, as assigned.

QUALIFICATIONS:

• Bachelor’s Degree, preferably in a technical discipline or equivalent work experience. 
• 5+ years of experience in program management or project management
• Impactful cross-functional, technical Program/Project management experience including planning, scheduling, monitoring and stakeholder reporting
• Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes 
• Prior experience with analytics and understanding of support metrics and KPIs
• Prior experience with governance practices of support and service partners. • Thought leadership and strategic thinking
• A strategic thinker, able to come up with out of the box solutions, while also having strong operational excellence skills.
• Strong oral and written communication skills.
• Comfortable collaborating with a wide variety of individuals.
• Ability to influence others, including those outside of the immediate team.
• Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist.
• Strong, data driven problem resolution and decision making skills.
• Ability to identify risks and dependencies and put in place plans to mitigate them.
• Familiarity with the security or identity management industry is a strong plus.
• Able to work in a dynamic, ever changing environment with a sense of urgency.
• Strong ability to multitask, excellent organizational and analytical skills with attention to detail.
• Ability to solve routine and complex problems with minimal oversight or direction.

#LI-Remote

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$142,000—$212,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $158,000—$238,000 USD

What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.