Global Savings Group (GSG) is Europe’s leading shopping rewards and recommendation company.

Our mission is to create rewarding moments for consumers and empower them to make the best shopping decisions in a smart, fair, and enjoyable way. To achieve that, we run market-leading platforms that provide our users with the best savings, cashback, deals, shopping inspiration, and trustworthy reviews from real users.

We have over 60 nationalities represented among 1000+ talented colleagues spanning 10 countries, welcoming very diverse backgrounds which range from tech enthusiasts to online marketers, key account managers, or editors.

With us, you will be able to work on projects with an international footprint, leaving your mark in the industry and becoming a true driver of change.

We are currently looking for a Customer Support Specialist for our office in Málaga who is passionate about customer relationships. To help our Customer Support team to offer the best service to our clients and help them solve their doubts.

Responsibilities:

• Management of inquiries, claims and complaints from Shoop & iGraal members via a Ticket System and social media
• Creation of solution in cooperation with IT and CRM 
• Complaints and reclamation management
• Management of Member Accounts and Payments
• Termination processing incl. termination defence / customer recovery
• Monitoring of support activities in terms of processing time and quality
• Identification, analysis and defence of fraud cases in the context of fraud management

• First professional experience (incl. internships) would be an asset
• Fluent in German, and very good English level
• A strong Customer focus oriented
• Good knowledge of the internet and e-commerce sector, with a clear enthusiasm for affiliate marketing, couponing and online shopping
• Good partner relationship management skills
• Excellent communication skills and the ability to solve unforeseen problems logically and strategically

• A culture that cherishes your individual and professional development
• An open-minded team that embraces new ideas, perspectives, and methodologies
• Flexible hybrid working scheme with the possibility of working from abroad for up to 6 weeks
• Cloud-based company
• 32 days of paid vacation + your birthday off (27 days for APAC region)
• Global and Local get-togethers
• Possibility of taking a sabbatical after 2 years in the company
• Access to training and self-development learning platforms with up to 2.5 hours a week of your working hour

Are you up for it?

We’re looking forward to receiving your CV in English.

At Global Savings Group, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged. 

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