Customer Training Manager [#1453]
• You will support the sales, implementation, and customer support teams by developing a successful training and implementation strategy for EGYM products (the EGYM ecosystem). • You will evaluate, develop, and execute scalable training material and programs to promote and support growth in the North American market. • You will prepare product training and implementation materials and coach customer leadership and facility staff on-site. • You will collaborate with the sales and events teams to provide support with events, demonstrations, trade shows, concept training courses and training events. • You will be the main point of contact for all facilities you’ve trained to provide on-going success support. • You will prepare and provide remote training sessions (via phone and video conferencing) with all levels of a customer organization. • You will assess the impact of each training session for performance and customer satisfaction.You will provide Training Department analytics and report information to the Customer Success Department.
Your fitness level• Industry Expertise - You are a Certified Personal Trainer and have experience within the fitness industry by holding a sales, customer training, or similar role(s) • Training Experience - You have hands-on experience in developing and managing a curriculum, interactive learning activities and Learning Management Software. Additional certification in training is a plus. • Professional Skills - You have excellent verbal and written communication skills, solid time management, prioritization, coaching and presentation skills. • Motivation - You are an organized, highly motivated, results driven individual with a desire to drive customer satisfaction and success. • Collaboration & Resourcefulness - You have a history of working well with colleagues and other departments while being flexible and resourceful in a fast-paced environment. Travel - You are ok with traveling up to 75% of the time (travel may include up to 4 consecutive weeks at a time during peak times).
The equipment we provide• You will earn an annual salary of $65,000 - $75,000. • You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!) • You will receive hands-on training and become a true EGYM expertYou will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!
Contact InformationApply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1453.Contact: Adrianna Jimenez For further information: https://egym.com/us/careers