Team description

We are the Operations Performance team, centralizing Customer Service, Onboarding, and Customer Success across Brazil and all Americas. We turn complex operational data into decisive actions, unifying KPIs and scaling insights that improve efficiency, reduce costs, reduce revenue churn and elevate customer experience. You will play a key role in turning data into actionable business insights, helping define and enhance how the Operations team's performance is measured and optimized.

What you’ll do

• Support the domains of Customer Service, Onboarding and Customer Success with actionable insights and KPI tracking.
• Develop and align Merchant Operations strategy with data-driven recommendations.
• Prioritise and manage demands from BR Operations stakeholders and lead OKR design for BR Ops, BR CX, and BR BizOps.
• Build clear dashboards, KPIs, and metrics, while working with Global Operations teams to define standardized KPIs

You’ll be great for this role if

• You have strong SQL, solid ETL/ELT experience, and excellent analytics and visualisation skills (preferably Tableau or Power BI).
• You have proven KPI creation experience, strong data manipulation, and good Excel proficiency.
• You have advanced English and communicate confidently with global teams.
• You are pragmatic, customer-oriented, and handle shifting priorities while solving problems analytically.
• You are self-motivated, focused on long-term solutions, and a continuous learner.

Nice to have

• Customer Experience, Operations background, or Revenue Management.
• Experience with DBT.
• Experience with Python programming.

Why you should join SumUp

🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🚀 Enrolment onto our VSOP program: you will own a stake in SumUp’s future success

📚Invest in your growth: Access an annual budget of R$ 10,000 for education, certifications, and conferences.

🏖️ Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days

💪 Stay fit: Wellhub membership included and gym at the office

💼 Financial wellness: SumUp contributes to your private retirement plan with Santander

🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources

🍽 Meal support: benefit from a tax-free food voucher program with Pluxee

🌴 Break4me: 1-month sabbatical after 3 years of service

🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.