If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are seeking a highly motivated and analytical JB Rider Experience Analyst to join our Rider Experience team. In this role, you will play a key role in shaping the loyalty strategy for our riders. You’ll be responsible for analyzing the performance of our loyalty program, designing data-driven strategies to increase engagement and retention, and optimizing initiatives that drive riders satisfaction and frequency.

THE JOURNEY

• Data Analysis: Collect, analyze, and interpret rider experience data, including feedback, performance metrics, and operational data, to identify trends, issues, and opportunities for improvement.
• Insights & Reporting: Develop comprehensive reports and dashboards that communicate key rider experience metrics and insights to stakeholders.
• Cross-functional Collaboration: Work closely with operations and product teams to implement initiatives that enhance the rider experience.
• Program Optimization: Define and continuously refine tier thresholds based on behavioral data, operational impact, and business goals.
• Strategy & Engagement: Design and monitor quests, missions, and challenges aimed at increasing frequency, loyalty, and overall engagement.
• Benchmarking: Research industry best practices and competitor strategies related to rider experience to identify new opportunities.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's degree in Business, Data Analytics, Economics, or a related field.
• 2+ years of experience in data analysis, business intelligence, or a similar analytical role, preferably within the logistics, e-commerce, or gig economy sectors.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python/R for data analysis).
• Experience with data visualization tools (e.g., Tableau, Looker Studio).
• Excellent communication and interpersonal skills, with the ability to present complex data and insights clearly and concisely to diverse audiences.
• Proactive, self-starter with a strong sense of ownership and accountability.
• Ability to work independently and as part of a team in a fast-paced environment.

Nice to have: 

• Experience with rider-facing platforms or applications.
• Knowledge of qualitative research methods.
• Experience in A/B testing and experimentation.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!