Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Performance and Insight 

Salary banding:  £34,620-£49,849

Experience: 1-3  years in similar role, with broad experience of team working and cross functional engagement

Working pattern:Full-Time

Reporting to: Analytics Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words:  Domain expert, technician of data, delivery

Top 3 qualities for this role: Data analyst, Communicator, Designer

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation.
• Through great Data Governance -we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

We’re hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees. 

This role in a nutshell:

An exciting opportunity in this new role you’ll be working with a team of experienced analysts to create engaging MI that tells the story of our business. You will work closely in a team led by a Principal Analysts to partner with each function to shape their domains and bring thought leadership on how to design MI focusing on reducing the time it takes for teams to find the right information and maximise their decision-making capability. 

Opportunity to drive new methodologies in MI design and visualisation to deliver easier to understand, fit for purpose MI. Engaging with different functions within Operations to build “playbooks for performance” so that everyone understands how and where to measure their performance.

Your key outputs will be:

• Seeks feedback from all levels and acts on it.
• Proactively researches opportunities and knowledge gaps in their role and identifies the best way(s) to develop them.
• Build in automation from trusted data sources using our data governance standards
• Choose the right platforms for the audiences who need to consume the data
• Ensure data is available, scalable and accurate through great data governance
• Automates the monitoring of connections and fix when they break and know who to go to when things go wrong
• Take your requirements and build new reusable views of performance tailored to the different levels within your organisation
• Build processes that run regularly and require aggregation of multiple data points, to generate reports, dashboards, and visualisations that provide insights into past and current trends
• Deliver Regulatory reporting that is accurate, automated and meets requirements, working in partnership with our central Regs team to assure quality
• Extracts insights and builds narrative with support from allocated team. Comfortable presenting work in front of an audience in an engaging way with support from Senior Analysts. Support others with peer reviews and provide relevant feedback to more junior members of the team
• Participate in collaborative sessions such as meetings and workshops. Communicates clearly and listens to others.
• Proactively builds good relationships with stakeholders and colleagues to collaborate with. Flags issues with ways of working or team happiness and helps to try and find solutions. Able to work effectively with peers towards shared goals.
• Identify risks and opportunities which may contribute to business objectives being met and proactively raises/acts on them. Challenges stakeholders when work being done may not align with business priorities.
• Understand the characteristics of our customers, what some of the common problems are that they face, their behaviours and looks to find root causes. Understand the different metrics used to track their satisfaction. Acts with a "customer in the room" mentality.

You’ll be a successful Data Analyst at OVO if you…

• Are looking to enhance your skills in building MI and reporting skills within a best in class data governance structure - effectively constructing new MI and reporting that is reliable and delivers on our data governance standards.

Passionate about working in a team of analysts - to participate in developing the central team and providing new analytical capabilities to Operations by providing training and support to staff on data analysis and interpretation.Love solving complex data problems and making a difference through collaboration - Bringing the right skills together to perform analytical deep dives on business issues to identify drivers and trends, extract insight from data and clearly explain their meaning with support from a team of experts in the central Performance and MI team. Applying the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.Are keen to develop your own skills and ways of working - We want to help enhance your skills whilst working here, and you’ll have time to do this. We also run community engagement events, mentoring/coaching and there are ample opportunities for peer to peer and self led learning based around our career frameworkHave mastery of the key technical skills - Confident in reading, writing and reviewing SQL queries, and fluent with more advanced features including analytic/window functions, CTEs, subqueries.. Can contribute to story building by providing insights from data exploration. Able to use these tools to solve simple problems relating to conversion rates or user journeys.

You won’t like this role if you…

• Have not previously worked in a analytics role where you have used SQL and Tableau skills
• Are not comfortable with ambiguity and fast pace change
• Are not open to new ways of working, adapting and merging of multiple methodologies
• Are not constantly thinking about ways to improve or challenge the status quo
• Are not passionate about contributing to our fight towards zero carbon living
• Are not able to work in a cross-functional team to understand a problem and get consensus on what needs to be done

Elevator pitch

In the words of the team, you should leave your current role for this one because….

“If you always wanted to be in a role where you support the whole company to understand performance through reporting and insight whilst being able to explore your own curiosity to improve for customers - this is the place to come!”

Let’s talk about what’s in it for you

We’ll pay you between £  depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..