Data Center DevOps Engineer
BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
Pure Storage is seeking an IT professional with strong communications, problem-solving and technical skills to help with day to day hardware deployment and repair systems operations. Our DevOps Engineers are responsible for deploying, troubleshooting, repairing and ensuring the server fleet is operating at its maximum capacity. As a member of this dynamic team of DevOps Engineers, you will be responsible for monitoring your task queue to identify tickets that require additional assistance from your expertise.
As part of a Data Center DevOps team, you will work in a local datacenter interfacing directly with the datacenter operations team to assist in providing post hardware repair support to ensure hardware gets validated and returned back to the production fleet. As an autonomous, go-getter, you will be required to take initiative and drive leadership representing the Infrastructure and Shared Services (ISS) team in the datacenter.
SHOULD YOU ACCEPT THIS CHALLENGE...
- Day to day server administration (physical, virtual), storage administration, network config and applications support, health and performance monitoring. Ensuring quick turnaround times, as well as performance levels, availability, and security.
- Responsible for service delivery SLAs and validation at the storage, network, testing and application level. Ensuring proper infrastructure / testbed functionality with operations and internal R&D teams.
- Refine and automate commonly performed tasks to gain efficiencies and scalability using automation platforms such as Ansible, Puppet, etc.
- Document complex processes using common tools such as Visio, LucidChart (preferred), Sunbird DCTrack DCIM or similar (preferred), Microsoft Word and Microsoft Excel
- Experience using ticketing systems to track issues and document changes (Jira preferred)
- Share domain and technical expertise, providing technical mentorship and cross-training to peers
- Deploy infrastructure manually and also via configuration management / automation platforms
- Monitor and manage infrastructure utilization and performance
- Troubleshoot hardware, software, and network related issues, provide quick resolution to reported problems and perform root cause analysis to analyze reason for issues and prevent future occurrences
- Communicate and coordinate infrastructure maintenance schedule and downtime to users
- Help implement infrastructure solutions that meet or exceed our internal and external customers' SLAs and expectations
- Participate in the software development process as necessary, providing operational infrastructure designs and recommendations as required
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- Strong hands on working knowledge of Linux
- Scripting is desirable in Python or Ansible programing
- Understanding of networking and storage infrastructure
- Managing your Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps and validating hardware to send back out to production fleet
- Identify some basic code related problems in the validation process, and create tickets for the appropriate team to implement a fix
- Communicate extensively with the datacenter operations teams working hand in hand resolving hardware issues
- Maintain and contribute technical documentation, troubleshooting manuals and run books to an internal wiki
- Continuously review, learn and understand internal services and tools that apply to our IT workflows
- Provide mentoring and training when necessary to the DC Operations team
- Familiar experience with hardware from vendors like, Cisco, Brocade, and Supermicro
- Resourcefulness and problem-solving aptitude
GOOD TO HAVE...
- Basic knowledge of Pure storage products such as Flash Array and Flash Blade
- Working knowledge of Windows administration
- Familiar with automated booting in a linux environment
- Familiarity with automation tools, such as Jenkins, Docker, etc
- Familiarity with the Google suite of tools, including Sheets, Docs, etc.
- Familiarity with ESXI/VMWare
- Computer Science, Computer Hardware Engineering education, or at least five years in the industry
- Excellent interpersonal and teamwork skills
- Good written and verbal communication skills
- Must be detail-oriented and a well-organized self-starter
- Can be open to constructive criticism
- Ability to explain complicated hardware issues, hardware configurations and BIOS configurations
- Fantastic problem-solving skills, especially related to server hardware
- Ability to take ownership of issues that arise from various hardware and software problems and follow them to resolution
- Proven experience as a DevOps Engineer, System Operator or Administrator or similar role
- You will be based in Bluffdale, UT. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
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DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.