About the team:

Within the Global Operations organisation, our mission is to build the best customer experience in the fintech industry by delivering an effortless experience to all our merchants. We are seeking a skilled and passionate Data Scientist to join our talented AI and Data Team and contribute to the development of customer behavioural models and algorithms that will drive our customer support service to new heights, by identifying customers at risk and supporting Customer Success teams to prioritize high-value customers in their campaigns.

As a Data Scientist at SumUp, you will be responsible for designing, testing and implementing behavioural models and evaluating the effectiveness of real campaigns for different channels in support and across the company. You will directly impact the revenue of the company by developing, improving and scaling state-of-the-art ML models such as churn prediction, identification of seasonality businesses, segmentation prediction for early merchants right after signup, and CLV among others. Your expertise will be crucial in driving the success of our initiatives. You will work closely with cross-functional teams, analysts, ML engineers, data scientists and product managers, to translate business requirements into ML solutions. Your contributions will shape the future of our company and help us grow healthy with a customer-centric focus.

What you’ll do

• Design, develop, analyse, and evaluate customer behaviour models such as churn prediction, seasonality trends, customer segmentation, and CLV.
• Utilise machine learning techniques (supervised and unsupervised) and statistical methods for hypothesis testing (experimentation) to optimise business needs.
• Clean and manipulate large datasets using SQL and big data tools.
• Visualise insights and results, and present findings to stakeholders across the organisation.
• Own end-to-end implementation of models, from design to production and measurement strategies.
• Make recommendations and derive insights based on analysis and models, evaluating their impact on the business.
• Collaborate with cross-functional teams to implement data-driven strategies.
• Regularly exchange knowledge with Data Scientists at various levels of seniority within the company.

You’ll be great for this position if you have:

• 3+ years of experience working with customer behavioural models.
• Excellent understanding of AI/ML and Statistics, along with practical experience in hypothesis testing.
• Coding proficiency in Python, including experience with open-source libraries and frameworks such as scikit-learn, numpy, and pandas.
• Strong adherence to coding best practices and a commitment to delivering high-quality production code.
• Experience working both independently and as a key team member.
• Ability to explain data storytelling, analysis, and insights to business leaders and both technical and non-technical stakeholders.
• Flexibility and a proactive approach, with the capability to handle diverse tasks in a fast-paced environment.

Why you should join SumUp:

🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup.

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education.

🚀 Enrolment onto our VSOP program: You will own a stake in SumUp’s future success

💶 A corporate pension scheme where we match up to 20% of your contributions

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team.

🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches.

About us:

SumUp is a leading financial technology company, founded in 2012 with the goal of empowering small businesses around the globe. We’re the financial partner of choice for more than 4 million merchants in over 35 markets. We collectively build, plan and fine-tune the technology that drives SumUp and empowers small businesses around the world.

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their business. With a founders mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.