We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The team: 

The decision science team is part of the product and engineering team.

The team works together to provide data-based guidance and metrics to inform product strategy by developing quantitative research projects. You'll have an opportunity to interact directly with our Product, Design, and Business teams to surface critical topics, identify innovative practices, and develop high-impact solutions that create great user experiences and advance the state-of-the-art in user experience research.

The opportunity 

We are looking for a Data Scientist to help us to define and measure

quantitative Product/UX goals and metrics in collaboration with Product Managers, Qualitative Researchers, Designers, and Engineers. 

What you will be doing:

• Drive quantitative research and statistical modeling to improve user experience and product results.
• Leverage data to find actionable insight of strategic importance to UserTesting and practical value to customers
• Communicate analyses and results in ways that are accessible, relevant, and meaningful to a diverse audience
• Create and support a data-driven culture among company decision makers.

What we are looking for

• Strong working knowledge of research methodology and statistical techniques including experimentation, statistical inference, and machine learning
• Experience performing advanced data analytics in a business, academic, or related context (e.g., high-tech, market research, management consulting, operations research, finance, etc.)
• Ability to explain value of different analytic methods, and the output of data analyses, to non-technical audiences, including executives and managers
• A broad perspective combined with a strong focus on details
• Deep curiosity and love of problem solving
• Bachelor's degree with relevant industry experience
• Professional experience in an applied research setting or product analytics, preferably in Consumer or B2B software.
• SQL, Python (or R) for data analysis and visualization, version control (git)
• Experience or knowledge of one or more of the following: User experience research, product analytics, applied behavioral science, applied machine learning (regression models, clustering, time series prediction)

What we offer: 

• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development Stipend
• Remote work stipend
• Wellness reimbursement
• Volunteer days
• Life Assurance

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.