At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Mexico City

The Deal Desk team is a critical component of the Finance function, acting as a strategic partner to the global Go-To-Market (GTM) organization. We are responsible for partnering with sales to structure, negotiate and close complex commercial deals. We effectively balance a focus on deals that are profitable, compliant, and scalable while also keeping our customers’ best interest in mind. We are committed to leveraging technology and automation to improve our processes and provide a competitive advantage. We collaborate closely with Sales, Legal, and Operations to deliver innovative and effective deal structures that meet our customers' needs and align with our business and financial objectives.

What you’ll do

As a Deal Desk Analyst, you will be a key partner to the sales team, providing support and ensuring a smooth deal process. Your primary responsibilities will include:

• Deal Review and Approval: Review and approve deals, ensuring they comply with established pricing, discounting, and commercial policies. You will serve as a gatekeeper for deal integrity.
• Policy Guidance: Act as a subject matter expert for the sales team on standard deal terms, product configurations, and deal submission requirements. You will be the first point of contact for common questions and deal-related issues.
• Process Improvement: Identify and propose opportunities to automate, streamline, or simplify our deal approval processes, particularly for repetitive tasks and standard deals.
• Administrative Support: Manage and monitor the deal queue to ensure we meet internal Service Level Agreements (SLAs) and keep deals moving through the pipeline efficiently.

Examples of desirable skills, knowledge and experience

To succeed in this role, you should be a detail-oriented and organized individual with a strong desire to learn and contribute to a fast-paced environment.

• Experience: 2-3 years of experience in a sales support, sales operations, or finance role. Experience with a SaaS company is a plus.
• Attention to Detail: Exceptional attention to detail and accuracy, particularly when working with numbers and contract terms.
• Problem-Solving: A strong aptitude for identifying issues and finding effective, policy-compliant solutions.
• Communication: Excellent written and verbal communication skills. You can clearly and concisely explain policies and procedures to a sales audience.
• Technical Aptitude: Proficiency with common business software, including Microsoft Excel or Google Sheets. Experience with a CRM (e.g., Salesforce) and a CPQ (Configure, Price, Quote) tool is highly desirable.
• Process-Oriented Mindset: A desire to understand and improve processes and an interest in how technology and automation can make your work more efficient.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.