Join us on our mission to make a better world of work. 

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

How you can help make a better world of work

As our first Regional Deal Desk Lead (in APAC), you will have the opportunity to further establish the Deal Desk organization at Culture Amp during a critical inflection point. Various teams within Culture Amp dedicated H1 to overhauling our quote-to-cash process. This is an excellent opportunity to join a robust foundation at an early stage, contributing to its development and refinement for years to come. The ideal candidate has had experience in larger global Deal Desk organizations with a proven track record of adding value to sales organizations while ensuring compliance through strong partnerships with various relevant teams.

You will…

• Partner with sales individuals, managers as well as leadership in structuring complex deals in ways that ensure customer success, maximises revenue and maintains compliance; all within a timely manner.
• Provide proactive deal support through various activities such as attending forecast calls and adding value to more complex deals as it is required 
• Create, improve and enforce company policies around pricing,  discounting, approvals and revenue recognition
• Collaborate with key deal stakeholders like Legal, Security, Product, CS and Finance as required acting as a liaison between sales and them in terms of our deal process.
• Report on deal metrics and identify trends or areas of opportunity specifically for Deal Desk and our sales teams
• Contribute to running Deal Desk related systems such as our newly launched CLM application in tandem with Salesforce CPQ. Work closely within the Rev Ops team and specifically with the Revenue Systems team to make ongoing changes to system configuration.
• Ensure accuracy of our financial reporting by ensuring non-standard deals are best captured in our systems of record like Salesforce
• Partner closely with Product Marketing on our pricing and packaging strategies
• Partner closely with Product teams on our provisioning and de-provisioning processes
• Understand sales incentive plans and their interplay with deal structure and terms
• Drive and support various upcoming strategic initiatives which improve our quote to cash process such as auto-renewal improvements, provisioning enhancements and pricing model changes

You have…

• 4+ years of experience in Deal Desk related activities and previous experience within Rev Ops related roles
• Experience in a Deal Desk function at $50m+ business with more stringent policies and processes
• A proven ability to create clear and concise policies that are enforced through systems like Salesforce
• A track record and numerous examples of implemented changes that increased revenue through deal strategy
• Managed changes related to deal desk that impacted hundreds of salespeople and/or thousands of customers
• Built strong relationships with sales teams and can empathise with the challenges of the role whilst enforcing policies and procedures
• Supported complicated sales cycles with your strong business acumen, creativity as well as negotiation skills
• Experience with CRM (ideally SFDC CPQ) and CLM technology like Ironclad, SpringCM / DocusignCLM

You are…

• Service-minded and can ensure sales is supported on deals in a timely manner whether that be via self-serve processes and documentation or achieving agreed upon SLAs when it comes to more complex deals
• A clear communicator both internally when writing and enforcing policy as well as externally as required when supporting deals
• Detail-oriented and use your business acumen to create comprehensive policies that sales teams can understand and appreciate
• Eager to work on strategic projects related to Deal Desk that can have large revenue impacts
• Analytical and have helped deliver accurate and timely revenue reporting
• A born collaborator, with the ability to effectively partner with a wide range of internal teams and stakeholders.

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: 

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only) 

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. 

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it. 

If you require reasonable accommodations or adjustments to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com  and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.