About The Team:

This team is the engine room of our Hello Fresh Delivery Network (HFDN) — focused on making sure every customer box gets where it needs to be, on time and in full for our customers in the North West. They are the intermediary between drivers and customers taking on sole responsibly for the final mile/home delivery. The Delivery Coordinator will be multi-site focused and data-oriented, they monitor delivery progress live, handle escalations with our delivery service partners (DSPs), review EPODs, update trackers, and ensure reporting is clear and timely. They maintain the pulse of the network and ensure customer promises are upheld.

What You Will Be Doing:

• Oversee daily delivery performance across multiple sites, ensuring all DSP routes are covered
• Monitor live systems, spotting and resolving issues in real-time with the relevant DSP
• Review EPOD images and performance data, ensuring deliveries meet customer expectations
• Build strong relationships and act as a key contact for day-to-day queries from DSP and customers, ensuring alignment and accountability
• Prioritise tasks based on what matters most to the customer

Who You Are:

• Experience in delivery, logistics, or transport coordination
• Strong attention to detail, with the ability to juggle live operations and admin
• Confidence in using spreadsheets and interpreting data
• A clear, professional communicator both with internal teams and external partners
• You will be a calm, solutions-focused approach to live operational challenges

What you will get in return:

● 70% off HelloFresh or Green Chef boxes● Company pension scheme● Gym membership● Bupa private medical insurance (including dental & family cover options)● Electric vehicle scheme● Mental health first aiders and an employee assistance programme● Dog friendly office! (London site only)● Nursery support scheme● Cycle to work scheme● Group Life Assurance

Location: 620 Warrington Rd, Risley, Croft, Warrington WA3 6BE - however we can be flexible for a candidate to work at either our Atherstone or Derby site

Shifts: There are two roles available: Saturday - Wednesday 8am - 4pm and Saturday - Wednesday 10am - 6pm

Hybrid Working PolicyWe offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.