Role OVO-View

Team: Forecasting & Planning

Location: Hub Based - Hybrid for all

Salary banding: £28,310 - £35,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Planning Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Accountable, Analytical, Proactive

Top 3 qualities for this role: Communication. Organisation, Collaboration

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You’ll be working as part of the Forecasting, Planning Team within OVO Retail and will be at the heart of enabling the planning for customers for the Ovo business. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

This role in a nutshell:

The Deployment Analyst is an integral part of the Forecasting & Planning Team, delivering optimal and accurate 15 mins interval forecasts and resource plans, enabling the efficient utilisation of staff to meet service levels, balancing customer and colleagues needs, whilst  supporting our operational teams and business strategy to provide exceptional service to our customers .

Working closely with colleagues across the business, you will ensure we have the most up to date and accurate information in our plans.  

The Deployment Analyst will be responsible for the delivery of optimal and accurate intraday forecasts and resource plans, performance prognosis, impact assessment &, output, along with identifying and recommending opportunities to optimise operational capacity to achieve service level, whilst also creating new & better ways of operating utilising all available tools, insight, capabilities, and teamwork.

Your key outcomes will be:

• Responsible for the weekly planning outputs, in construction of the outlook packs and content. 
• Work collaboratively across the Deployment Analyst working group, sharing knowledge and skills to aid the wider peer development of report writing, presentation skills and overall ongoing development
• To utilise best in class methodology and statistical modelling to drive accuracy in forecasts to the agreed levels as defined
• To ensure that planning projections have a tolerance that facilitate effective service delivery and optimise operating expense
• To ensure that all supply & demand plans are constantly reviewed and monitored up to and including “on the day” to provide the most accurate information available to manage resources effectively, conducting deep dive analysis and sharing findings with key stakeholders.
• Ensure that all planning, forecasting, resourcing models, WFM platform and processes are kept up to date to maintain rigor.

Systems: WFM, Qstory, 

You’ll be a successful Deployment Analyst if you have…

• A proven track record of delivery and expertise in Forecasting & Planning, and resourcing & deployment activities
• Excellent system skills and a solid understanding of wider Contact Centre Tools (Genesys / WFM / QStory)
• Experience working within a contact centre environment 
• Confidence to engage, influence and communicate with a wide range of stakeholders
• The ability to time-manage and prioritise workload
• Strong attention to detail
• Energy sector knowledge (desirable)

Let’s talk about what’s in it for you:

We’ll pay you between £28,310 and £35,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing…

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.