Because you belong at Twilio

The Who, What, Where and Why

As a Developer Educator at Twilio, your job is to challenge and empower developers to build the future of communications. We're looking for someone who can own the experience for educational resources to help our developer customers get their jobs done as painlessly as possible. In this role, you may find yourself rewriting existing content, building a new sample application, authoring new tutorials, shepherding API reference documentation out the door, assisting with the launch of a new feature, or reviewing the work of a fellow Developer Educator or our external contributors. You understand the importance of building empathy for Twilio’s developers, and will have opportunities outside the day-to-day to learn what developers experience firsthand, whether that is leading a Superclass training event or supporting a hackathon.

Who?

• You're an educator at heart who loves teaching developers how to build amazing things. You have experience producing technical documentation, either for an internal or external audience. Through writing technical blog posts, documentation, support tickets, or even READMEs you've realized the power — and challenge — of writing technical content. You’ve also felt that unique satisfaction when a developer learns something new thanks to what you wrote.
• Developer Educators are the first to try new APIs and products. You're not afraid to roll your sleeves up to write code snippets and sample applications. Even better, you can articulate ways they can be improved to make all developers’ lives easier. 
• A meticulous eye for detail: accuracy, conciseness, consistency, and relevance. 
• You’re a data-informed decision maker who experiments with new ways to help our customers learn our products faster. You ask questions, gather metrics, and use the results to inform where our success stands and opportunities lie.
• You enjoy collaborating with teammates and cross-functional teams.
• Your passion for technology inspires you to explore your curiosity; you love learning new things. 
• You find a fast-paced, constantly iterative environment engaging and stimulating.
• You can write proficiently in English.

What?

As a Developer Educator, you’ll live the Twilio Magic by:

Empower Others: Successfully educating developers is not achieved until they are empowered to take the next step. A devotion to our developer community and your stakeholders is the key to our success.Ruthlessly Prioritize: Documentation improvements can feel infinite. You must prioritize and measure which of your efforts make the biggest impact on Twilio's developer community.Be Bold: Learning is not one-size-fits-all. You bring new, inventive ideas to teach our customers about Twilio.

• Be Inclusive: Help grow our team by giving 1:1 interviews and fostering an inclusive workplace environment 
• Be an Owner: Lead projects that affect the company’s priorities and strategy. 

Why?

Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $176,080 - $220,100.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $186,480 - $233,100.
• Based in the San Francisco Bay area, California: $207,120 - $258,900.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.