BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Key Responsibilities:

• Configure and Maintain ServiceNow Discovery Application:
• Develop and customize Discovery patterns, probes, and sensors to meet organizational needs.
• Manage and optimize Discovery schedules, MID Servers, and credentials.
• Ensure regular updates of the Pure ServiceNow applications used in the CMDB
• Collaborate with Configuration Management:
• Work closely with the Configuration Manager to ensure accurate CMDB population and data integrity.
• Collaborate with IT, network, and security teams to ensure proper access and permissions
• Resolve Discovery Issues:
• Troubleshoot and resolve Discovery errors related to permissions, access, and configuration.
• Assist in validating and testing Discovery processes after system upgrades.
• Review the environment for changes and new requirements that may drive updates to the Discovery solution.
• Support and Documentation:
• Provide support for the ServiceNow platform, resolving incident tickets and fulfilling service requests.
• Document all development and maintenance work to ensure knowledge transfer and system maintainability.
• Continuous Improvement and Compliance:
• Perform regular code reviews, ensuring adherence to best practices and performance standards.
• Adhere to the organization operating model.
• Collaboration and Communication:
• Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals.
• Attend and participate in team meetings and collaborative planning activities.
• Influence and positively impact productivity, efficiency, and employee satisfaction levels.
• Stay Current with Industry Trends:
• Participate in training and educational opportunities to enhance knowledge and skills.
• Keep up-to-date with ServiceNow development best practices and trends.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• Education and Experience:
• Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
• 2+ years of proven experience as a ServiceNow Administrator or Developer with a focus on Discovery and IT Operations Management (ITOM).
• Technical Skills:
• Strong hands-on experience with ServiceNow Discovery, CMDB, and ITOM.
• Proficient in developing and customizing Discovery patterns, probes and sensors.
• Windows server administration.
• Familiarity with JavaScript, Business Rules, Flow Designer, ACLs, Script Includes.
• Experience with REST/SOAP APIs to integrate ServiceNow with other systems.
• Working knowledge of networking, systems administration, and security protocols.
• Knowledge of environments hosted in Azure and AWS are plus
• Familiarity with ITIL processes and ITSM modules.
• Certifications:
• ServiceNow Certified Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - Discovery is a plus
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deliverables simultaneously.
• Team player who can collaborate effectively across different teams.
• Quick learner who can draw meaningful conclusions from independent research.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.