The Development Tools team at Critical Mass has a vital responsibility for our systems and infrastructure and supporting the delivery of technical solutions to our clients. The Senior DevOps Engineer role is part hands-on developer, operator, and solutions architect, supporting the business goal of making our clients’ customers’ lives better. Flexibility, communication and knowledge sharing are all key components of the role, given that you will work with geographically and technically diverse teams. Keeping everyone on the same page as we take evolutionary steps while simultaneously continuing to manage and update current services is not for the faint of heart.

As a team, we are responsible for supporting and improving modern software delivery solutions, source control, artifact storage, continuous integration, issue tracking, wiki, code review, and more. We endeavor to use configuration management and automation to orchestrate systems but are pragmatic about limits in our environment. If you’re passionate about automation, resiliency, testing, monitoring, compliance, knowledge sharing, collaboration and delivering value into your stakeholder’s hands as quickly as possible then this is the ideal role for you.This contract is anticipated to involve 120 working hours with a projected end date of December 21, 2023.

You will:

• Provide technical tools, test environments, processes, and development support to the client team
• Build and operate client testing and production environments
• Participate in our evolution toward infrastructure as code
• Track usage and capacity plan for hardware and software
• Thoroughly document all environments and resource groups
• Support incident response for developer tools systems
• Support incident response for client systems
• Be able to work flexibly, potentially outside of normal business hours

You will:

• Provide technical tools, test environments, processes, and development support to the client team
• Build and operate client testing and production environments
• Participate in our evolution toward infrastructure as code
• Thoroughly document all environments and resource groups
• Be able to work flexibly, potentially outside of normal business hours

You have:

• 5+ years of web platform administration or operational support experience
• Experience managing and administering Linux systems
• Fantastic communication skills – both written and verbal
• Expertise in shell scripting
• Experience with Git
• Experience using the Atlassian suite of products or comparable
• Proven experience with Microsoft Azure Platform
• Detailed experience with Azure services such as AI Search, Container Image, App Service, Functions, and Arc
• Proficiency in at least one Infrastructure as Code platform: Resource Manager or Terraform

Nice to have:

• Experience working within the Atlassian suite of products or similar
• Have supported Machine Learning projects, specifically fine tuning LLMs
• Proficiency in at least one of the following scripting languages: Python, Ruby, SQL or NodeJS
• Experience in Windows system administration, configuration and troubleshooting

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx