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As a Digital Experience Specialist, you will be integral in setting Databricks customers up for success through digital experiences and programs. 

Reporting to the Self-Service organization in Field Engineering, you will combine the organizational rigor of a program manager with the mindset of a lifecycle marketer. You'll work on some high-profile projects across highly technical teams. Through that collaboration, you’ll support multiple elements of the digital user experience, including creating messages for parts of the user journey, managing programs that support both digital and sales experiences, and managing content development to support campaigns. 

Together, we’ll continue to help our customers become successful and enthusiastic Databricks champions.

The impact you will have

• Manage and launch complex, special projects related to the digital experience, such as using LLM-based chatbots, integrating digital with field teams, and enhancing new product introduction processes
• Be a liaison between content and campaign teams to keep content projects organized and on time
• Manage the development of self-service resources that accompany campaigns, such as step-by-step guides
• Define processes that improve the consistency and efficiency of user journeys
• Use data and team member input to define and launch programs and campaigns that enhance the digital experience, such as sales hand-off, re-engagement, and newsletter campaigns
• Manage the automated digital user feedback program
• Keep internal stakeholders informed on the digital experience projects and results
• Analyze campaign effectiveness and share insights with journey team members
• Deliver the best messages by reviewing and editing content being launched

What we look for

• 6+ years of B2B work experience
• Expertise in organizing and driving complex projects across multiple teams while building strong relationships with those teams
• Ability to connect pieces of information to understand broader goals and distill complex topics into clear, prioritized action items
• Business writing skills with experience editing technical emails and content using a high level of empathy
• Experience operating with a fast-changing project and company direction
• Understand the customer journey and how to develop campaigns that spark engagement 
• Uses data to make decisions
• Takes action and has a self-motivated mentality

Benefits

• Comprehensive health coverage, including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.