About Index Exchange:

Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience-makers.

We are all in on video this year. We recently rebuilt our platform from the ground up specifically for this new channel, allowing our customers to transact across every device and screen as efficiently as possible. We’re reimagining streaming TV, and it has become one of the fastest growing areas of our business.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. You will be able to feed your ambition, lean into trust & transparency, and feel genuine support from your colleagues here.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

As Director, Centralized Account Management, you will build and manage a new team of account managers, in support of our global publishers who are not managed by dedicated account managers in our regional offices. In this pivotal role, you will develop a global strategy and vision, set goals, objectives and performance metrics in support of publishers maximizing media spend. The ideal candidate must have the ability to lead and support the team, be collaborative, accountable, enthusiastic, proactive and self-driven. Based in Toronto, the role will report to the VP, Revenue Operations.

Revenue Operations is the glue that binds together our global commercial teams to help us delight our customers. We focus on operational efficiency, driving growth, and ensuring all stakeholders have the operational data & insights needed to manage and make decisions.

What We’re Looking For:

• Experienced: Knows how to efficiently manage a high volume of accounts, has led this function before, and can apply past learnings to lead Centralized Account Management at Index Exchange.
• Proactive: Proven track record growing accounts through strategic initiatives, lifecycle marketing, and collaboration with internal stakeholders.
• Tenacious: passionate about our goals and our customers and never satisfied until our teams achieve optimal productivity and efficiency using all the tools at their disposal. Someone who possesses a “roll up your sleeves” attitude.
• Collaborator: Able to work with stakeholders across Sales, Services, Marketing, Product, Finance, and others in order to accomplish goals.
• Operational Leadership: leverages data and insights to drive strategic decisions, advance operational efficiency, and continuously enhance overall performance.
• Communications Expert: Someone capable of consuming data and findings and disseminating it to different levels and departments through clear and concise story-telling.
• Flexible: Comfort with ambiguity with the ability to manage multiple priorities and quickly adapt to new circumstances as they emerge.

Here’s What You’ll be Doing:

• Build and lead the new Centralized Account Management function at Index Exchange

• Recruit, onboard, manage, train, and mentor a team fostering a culture of performance, continuous improvement, teamwork and a shared vision for efficiency and growth

• Develop, execute, monitor, and report on programs aimed at increasing media spend from our centralized customers

• Collaborate closely with the Salesforce team to support your workflows while becoming an expert of our internal tools

• Leverage the support of our Global Operations team to ensure customers receive optimal technical and operational support

• Execute ongoing customer lifecycle marketing in collaboration with Marketing and Communications

• Support your team through regular communication and upward feedback, addressing challenges, and providing solutions

• Passionately document projects to ensure visibility and alignment within the organization

• Become an expert in our exchange & operational data, guarding its integrity while supporting the team to achieve strategic outcomes and optimal visibility

• Be a living example of Index Exchange Values and lead by example, inspiring others to follow suit

Here's What You Need:

• Extensive experience building and leading account management teams, specifically scale/centralized accounts. AdTech experience is a plus but not mandatory

• Experience leading proactive growth initiatives, developing programs designed to expand revenue

• Excellent project management skills, enabling you to gather requirements, prioritize, execute, and manage stakeholders

• Experience using a CRM and process management tools; Salesforce Lightning experience is an asset

• Skilled in setting standard operational KPIs and metrics, as well as advanced skills in Excel and data visualization/BI software (e.g., Looker)

• The ability to influence team members to adopt new processes with powerful messaging, training and documentation

• Understanding of the online advertising industry including, advertising/publisher and network business models, ad serving, media trading, and/or RTB is a valuable asset

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans at no cost to you
• Time off and flexible work schedules
• Retirement plan with a 5% company match
• Stock options and equity packages
• Generous parental leave
• Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
• Community engagement opportunities and donation-matching program
• Annual virtual company retreats and regular community-led team events
• One day off per year to volunteer 
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at: report.scam@indexexchange.com.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

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