Director, Corporate Operational Resilience

Twilio

Full Time

8 months ago

Apply now

See yourself at Twilio

Join the team as our next Director, Corporate Operational Resilience

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead and oversee the development, implementation, and management of operational resilience strategies and programs at Twilio. This position, reporting to the Senior Director, Corporate Security, will work closely with cross-functional teams to ensure that our operations can withstand and recover from disruptive events while minimizing the impact on critical business processes, requiring a combination of strategic thinking, risk management expertise, and strong leadership skills.

Our team interacts with every employee to support our goal of protecting all of the people, places and things that make up Twilio. Not your standard physical security function, the Twilio Corporate Security objective to provide a safe, healthy and secure environment is achieved through customer engagement and trust. If you are a strategic thinker with a passion for operational resilience and the ability to lead and drive change, come join us and play a crucial role in ensuring the resilience and continuity of our operations.

Responsibilities

In this role, you’ll:

Lead the Business Continuity, Disaster Recovery, and Crisis Management teams.
Develop and implement an operational resilience framework to identify, assess, and manage risks that could potentially disrupt business operations.
Collaborate with business units to assess their operational resilience requirements and define strategies to enhance resilience.
Lead the design and support the implementation of business continuity plans, disaster recovery procedures, and crisis management protocols.
Establish metrics to measure and monitor the effectiveness of operational resilience initiatives.
Stay updated on industry best practices, regulatory requirements, and emerging trends related to operational resilience.
Foster a culture of operational resilience by raising awareness, providing training, and promoting incident response preparedness throughout the organization.
Coordinate and conduct regular testing, simulations, and drills to evaluate the effectiveness of operational resilience plans and procedures.
Collaborate with internal and external stakeholders, including senior management, technology teams, risk and compliance officers, and external service providers, to ensure a coordinated and effective response to disruptive events.
Prepare and present reports on operational resilience initiatives, progress, and results to senior management and relevant committees.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

7+ years in the private sector, or 4+ years in the public sector with 3+ years in the private sector, proven experience in operational resilience, business continuity, risk management, or related disciplines, ideally in a leadership role.
Strong knowledge of operational risk frameworks, regulatory requirements, and industry standards.
Excellent understanding of business processes, technology systems, and the interdependencies between various functions.
Demonstrated experience in developing and implementing operational resilience strategies, plans, and policies.
Strong leadership and project management skills, with the ability to drive initiatives and collaborate across different teams and departments.
Excellent analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Desired:

Bachelor's degree in business administration, risk management, or a related field.
Certified Business Continuity Professional (CBCP) or Certified Information Systems Security Professional (CISSP)
Proficiency with Fusion Risk Management, Atlas, Ontic

Location

[SELECT AN OPTION BELOW]

This role will be Remote and based in the USA.

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado: $160,000 - $205,000
Based in New York, Washington State, or California (outside of the San Francisco Bay area): $174,000 - $217,000
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.