Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

Role: Director of External Communications

Location: New York

About Payoneer:

Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is their mission to enable anyone anywhere to participate and succeed in the global digital economy. Since their founding, they have built a global financial platform that has already made it easier for millions of SMBs, particularly in emerging markets, to pay and get paid, manage their funds, and grow their business. Celebrating 20 years in April, Payoneer has pioneered a new reality – serving markets others will not, solving problems others cannot, and innovating tools others have not. They are constantly pushing frontiers, making connections, unifying and creating global ecosystems.

Opportunity for Impact:

Reporting to the VP of Communications, you will lead Payoneer’s global media relations, corporate communications, and issues and crisis management program to enhance Payoneer’s brand, strengthen its market position, and support its business objectives. This role requires a strategic thinker with a strong understanding of corporate communications, media dynamics, and stakeholder engagement. You will work closely with senior executives and other key stakeholders globally across marketing, investor relations, product/tech, and HR to craft compelling narratives that enhance Payoneer’s visibility and reputation.

Role and Responsibilities:

Media Relations, Corporate Communications

• Lead the development and execution of a global media relations program to secure high-impact coverage in top tier business, financial and tech media that raises awareness and understanding of the company's vision and strategy and helps drive demand for our solutions.
• Work closely with the executive team to ensure our media relations strategy and activities are aligned to business goals and collaborate with the wider organization to develop creative, integrated external communications programs.
• Orchestrate and activate our regional comms teams, spokespeople, agencies, customers and partners, enabling and empowering them to tell locally relevant and compelling stories around the world.
• Work with the leadership team and subject matter experts to develop key narratives, metrics, and programs that elevate Payoneer's reputation and industry positioning with a diverse audience, including customers, employees, investors, and partners.
• Manage relationships with key media outlets and stakeholders.
• Drive the development of pan-regional external communications strategy and tactics, working closely with marketing and comms leaders in country.
• Manage agency teams and partners across multiple countries and optimize effectiveness and efficiency.
• Develop and track benchmarks and metrics to measure communications, content, social, and media relations effectiveness.

Thought Leadership

• Create thought leadership platforms and lead the development of content—including data reports, bylines and blogs—to drive coverage and engagement.
• Develop regional strategies and proactive media engagement for spokespeople while actively monitoring the external news environment for expert commentary opportunities.
• Monitor media coverage and manage media inquiries and responses.

Crisis Communications and Issues Management

• Lead the implementation and monitoring of the crisis communication playbook and plans.
• Anticipate, manage, and mitigate corporate crisis situations, ensuring timely and effective responses.
• Lead and coordinate cross-functional rapid response teams focused on communications to effectively manage reputational challenges, market events, or other crisis communications issues.

Performance, Team, and Stakeholder Management

• Establish operational objectives, metrics, and work plans to achieve communication OKRs.
• Oversee measurement and reporting of global programs, ensuring goals are achieved and all activities fall within budget.
• Foster best practices and a results-driven mindset in how the global communications team operates.

Qualifications

• 10+ years of experience in corporate communications and media relations within fintech, financial services, or a related field.
• Strong relationships with top-tier business, financial, and fintech media, with a demonstrated ability to secure impactful press coverage.
• Proven experience in crisis and issues management, with the ability to navigate complex reputational challenges.
• Exceptional writing and content development skills, with the ability to craft compelling narratives.
• Strong strategic thinking and problem-solving abilities, with experience managing multiple projects simultaneously.
• Familiarity with financial regulations, industry trends, and market dynamics within the global payments and fintech ecosystem.
• Experience managing agency teams, managing budgets and deliverables effectively.
• Digital, social and emerging media expertise, with an understanding of how to leverage these channels for corporate storytelling.
• A proactive, results-driven mindset with excellent stakeholder management skills.
• Calm under pressure and a sense of humor!
• Bachelor’s degree in communications, journalism, public relations, or a related field.

This is a high-impact role that will help shape Payoneer’s global reputation and external engagement strategy. If you are a strategic communicator with a passion for fintech and global commerce, we’d love to hear from you.

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership 

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $190,000-$240,000

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