About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position can be located in any of our US Centers of Energy (Santa Barbara, CA, Austin, TX, Boston, MA, or San Francisco, CA). Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

LogicMonitor is looking for a talented and experienced Director, Business Operations to drive the performance of our Sales, Marketing and Customer Experience (CX) organization as well as laying the foundation that will enable continued scalable growth.

You will be responsible for Go-To-Market (GTM) strategic direction, project oversight, process improvement, team leadership and tactical execution of Business Operations - serving as a primary partner to Sales, Marketing and CX leadership.  A successful candidate will have a track record of delivering results in a fast-paced and dynamic business environment. This is a management role and will report to the head of GTM Strategy and Business Operation team.

Here's a closer look at this key role:

• Manage and lead the GTM analytical team to drive company GTM strategy and operations from design, planning, insight generations, to reporting and analytics
• Lead the annual operating planning process across all GTM functions and own the full year operating plan to execute on company vision and value
• Define the end-to-end metrics and definitions to run the business. Work with BI, IT & Sales Finance to build & support reporting and Dashboards 
• Build and standardize business reporting for strategic analysis and internal business reviews.  Analyze operational metrics and deliver meaningful insights to the business, define and deliver methods to improve performance
• Drive key projects to support strategic initiatives by working across functions and provide visibility to executive sponsors
• Own quarterly board meeting preparations and monthly ELT review content to drive focus and steer the company operating cadence per plan and strategic initiatives
• Lead problem solving projects to analyze data, generate insights and propose recommendations to capture growth opportunities and improve overall company operating efficiency  

• Bachelor's Degree in Business Management or equivalent degree
• 10+ years' experience in Business/Sales Operations or equivalent experience
• 3+ years' leadership experience 
• Proven experience with GTM strategy & planning & data analytics 
• Demonstrated ability to analyze the business, derive insights/recommendations and execute on key initiatives
• Strong project management skills with attention to detail and ability to work cross-functionally
• Proficiency with Sales/GTM tools, including Salesforce
• Executive leadership and communication skills

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Anticipated Application Close Date: 10/15/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.