Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Director of Hardware Quality to join our growing Hardware Supply Chain Operations team. This individual will play a key role in setting Manufacturing Quality strategy to align with business needs and provide leadership, direct and manage day-to-day manufacturing quality activities to ensure products are built to specifications and meet all quality objectives. This position will manage a small team (Taipei) and report directly to the Senior Director of Commercial & Supply Management 

Responsibilities:

• Provide leadership through strategic direction and active engagement to align Manufacturing Quality functions and priorities with Toast business goals
• Partner with key stakeholders in Hardware Engineering, Product, Operations and Business leaders across the organization to ensure quality objectives are defined and met
• Partner with Commercial & Supply Chain teams to support new supplier selection, evaluation, and approval process
• Coordinate all quality-related activities at supplier sites to solve daily quality issues of components and products using 8D method in both NPD & MP stage
• Take quick containment actions to avoid line down situations and drive effective CAPA to avoid recurrence of issues
• Ensure suppliers understand and implement all quality standards, procedures, and requirements needed to manufacture Toast products
• Drive the use of quality tools at the suppliers to predict quality risk early during the NPD stage (PFMEA, PQCP, FAI, Cpk, CMF test, Reliability test, etc.)
• Drive improvement actions at the suppliers, monitor and assess supplier performance using supplier scorecard 
• Identify process and design improvement opportunities and drive improvement with internal R&D, Manufacturing, Supply Chain, and Suppliers
• Develop people to achieve high performance by providing direction, coaching, and mentoring to Quality team members in setting priorities, work direction and objectives, technical skills, and talent development
• Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions
• Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automation, and more

Requirements:

• Visionary leader who is results-oriented, can drive continuous improvement with both suppliers & internal cross-functional teams
• Bachelor’s degree or above in Mechanical or Electrical engineering
• 10+ years experience in quality engineering area, 5+ years as Quality Manager  
• Proactive working attitude and a strong sense of ownership
• Considerable knowledge of mechanical/electrical parts quality control, especially: Display Touch Panel. Power Supply, PCBA, Components, Cable, etc.
• Knowledge of RoHS, Prop 65, WEEE, etc. 
• Considerable knowledge of Quality Management Systems, Reliability, Process and Quality Audit; Considerable knowledge of APQP/PPAP process
• Ability to speak and write in multiple languages - English, Mandarin, Taiwanese
• A minimum of a bachelor's degree is required.
• This role follows a hybrid work model, requiring a minimum of two days per week in the office

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.