About Toast:

Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love.

About this roll* (Responsibilities):   

Toast International is one of Toast’s  big bets as we aim to continue to expand our footprint across key markets. Currently operating in Canada, UK and Ireland  where we have made strong progress and been able to triple the business consistently and have  ambitious plans for further expansions, positioning  International as a critical growth engine for Toast's future. As the Director of International Operations, you will partner with cross-functional leaders to execute on our go-to-market strategy to continue to drive growth and efficiency within established Horizon 1 and 2 markets.

Reporting to the Vice President of International, this candidate will analyze our current  market opportunities, build & present financial models, and work with teams across the company – from Sales, to Onboarding, to Customer Care and more – to specialize the customer journey for international customers, helping to turn Toast into a global company.

Key responsibilities:

• Lead strategic projects across international markets, ensuring clear goals, cross-functional alignment, and timely execution.
• Analyze market trends, customer behavior, and internal performance data to identify growth opportunities and shape strategy.
• Build and manage financial models to support decision-making on customer segments, pricing, and investments across existing International markets.
• Support the VP of International by identifying key insights and shaping strategic narratives; own the development of materials that align stakeholders and inform senior executives.
• Coordinate and prepare recurring updates for senior stakeholders—gathering inputs, aligning cross-functional teams, and clearly communicating progress, risks, and asks to drive accountability and transparency.
• Work closely with teams across sales, onboarding, customer care, product, and legal to coordinate planning, share learnings, and remove roadblocks.

Do you have the right ingredients*? (Requirements):

• Strong strategic and analytical thinking, with the ability to synthesize complex information, identify critical insights, and shape business decisions that deliver meaningful impact.
• Demonstrated success in partnering with senior executives—earning trust through strong judgment, clear communication, and consistently high-quality execution on high-stakes projects.
• Results-driven and highly accountable, with a strong sense of ownership and urgency in driving projects from strategy through to implementation.
• Strong business acumen and commercial awareness, with the ability to connect operational execution to customer impact and overall business value.
• Curiosity and external orientation, with a habit of benchmarking against best-in-class operators and bringing fresh ideas and insights into the business from the broader markets.

Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.