About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary

We are looking for a highly talented Director of CSM Management based in Shenzhen to support our growing business in Greater China – acting as a Team Leader and turning data into insights/strategies and collaborating with stakeholders to deliver impact to business results.

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. Candidate should possess account management background that enables him or her to drive engagement with respective stakeholders. He/she should also be a self-starter who is prepared to develop and execute on customer development plan on a scale.

Location: Shenzhen

On-site

Full-time

What you’ll do

• Work with sales management team to enhance business understanding, key customer drivers, and track sales growth.
• Provide recommendations and actions, based on strategic objectives, forecast and performance metrics.
• Able to identify and initiate new projects or programs to drive business growth with creativity.
• Solid project management experience as well as result-oriented working habit.
• Lead and create presentations for business discussions with senior management/country managers on sales summaries and potential new areas of business.
• Define and evaluate analytical KPIs for sales workflows to ensure healthy growth of the business.
• Develop reports and dashboard to analyze and development of the sales funnel / operational metrics and delivering insights to the business and management on an ongoing basis.
• Analyze Sales & Account Management Results and identify areas for strategic focus and development.
• Work with Product & Data Department on integrating data from various sources and creating analytical models.
• Develop tracking tools and methodologies, compile and analyze data over time to forecast sales trends.
• Work on integrating data from various sources and creating analytical models.
• Deal with lateral ad hoc analysis and requests.
• Able to identify and initiate new projects or programs to drive business growth with creativity.
• Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales, and delivery teams for developing offerings and cross-selling to existing clients and prospects.
• Review and propose process improvement that drive client and market penetration.
• Build business success stories and case studies.
• Develop long-term strategic relationships with key stakeholders.
• Draft various business reports.

Who you are

• BA/B.Sc. in Economics / Statistics / Math / Industrial Engineering or other quantitative field from top universities.
• 10+ years of related experience in cross-border payment industry, including 5+ years of experience as a Business Analyst Team Leader in a fast-moving business environment.
• Proven track record of delivering visibility and insights toward improving business result with data dashboard, deep dive insights and financial modeling.
• Expertise in developing business cases, financial analyses, and modeling, analyzing, and forecasting the financial impact.
• Able to identify and initiate new projects or programs to drive business growth with creativity.
• Solid project management experience as well as result oriented working habit.
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth.
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills.
• Track record of meeting and exceeding business established goals.
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure.
• Native Mandarin with high level of English communications
• Technical abilities

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The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.