The Team

The Global IT Operations team at VaynerX is tasked with providing best-in-class technical support to our employees and ensuring they have the tools and resources they need to execute at a high level. On this team, you won’t just be pushing buttons and sending emails - you’ll bring your critical thinking skills and an openness to learning new things as we find innovative ways to bring value to our team. We are the backbone of a rapidly growing digital agency, and a sense of enthusiasm and empathy underscores everything we do. We are on the frontlines, working side by side with our fellow team members and contributing to the culture and values that help make VaynerX a great place to grow your career.

The Role

We are seeking an experienced Director of IT to join the Global IT Operations team. In this role, you will be a key leader responsible for implementing and shaping the IT strategy for the global VaynerX team. This role involves overseeing the technology infrastructure, managing the US-based IT team, and collaborating with cross-functional partners around the world to ensure the seamless integration of the hardware and software platforms that support our business.

Reporting to the VP of Global Information Security and Compliance, you’ll also be responsible for the Global IT budget and oversee the IT Procurement function, including hardware purchasing, software licensing and renewals, budget planning, and vendor contract negotiations. You’ll work closely with the IT Support team in New York and Los Angeles to ensure all processes (help desk, onboarding/offboarding, policy enforcement, and more) are being executed at a high level, and you’ll work with our Network and Systems Engineer to design a modern and secure network infrastructure in our physical office locations. You should have a natural curiosity and a strong desire to find innovative technical solutions that have a positive impact.

This is a fantastic opportunity for an IT leader who is looking to take the next step in their career and help build the IT strategy for VaynerX for many years to come. If this sounds like the right opportunity for you, please reach out. 

Responsibilities

• Develop and execute the Global IT strategy in alignment with business goals and objectives
• Provide leadership and guidance to the IT team, fostering a culture of innovation, collaboration, and continuous improvement
• Oversee the design, implementation, and maintenance of the IT infrastructure, ensuring scalability, reliability, and security
• Collaborate with 3rd party vendors and service providers to optimize IT systems and solutions
• Implement and monitor security measures to safeguard digital assets, systems, and data
• Collaborate with our Finance, HR, Legal, and Office Operations teams to integrate technology solutions that enhance business processes and workflows
• Lead all IT Procurement functions, including hardware purchasing, software licensing and renewals, budget planning, and vendor contract negotiations
• Own and be accountable for the Global IT Operations budget
• Ensure a consistent IT policy approach for all VaynerX office locations around the world
• Serve as a key stakeholder for any IT requirements for new office locations
• Partner with IT Security on any cross-functional security initiatives 
• Respond to escalated requests coming out of our internal ticketing system

Desired Experience:

• At least 7 years of proven experience in an IT leadership role, preferably at a startup company
• Strong understanding of digital marketing operations and associated technology requirements
• In-depth knowledge of IT infrastructure and IT security best practices in cloud-first environments
• Experience being part of a globally-distributed IT team
• Experience in managing the IT help desk function, ensuring timely and effective resolution of user issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Strong experience in budget management and resource planning
• An innate passion for helping others, and a willingness to take on new challenges
• Extensive experience as an administrator for the following tools: Google Workspace, Slack, Office 365, and Adobe Creative Cloud
• Strong experience in managing Apple macOS devices in an enterprise environment using MDMs such as JAMF or Mosyle
• Experience with Microsoft Intune and Windows PC deployment and management
• Experience with implementing Single Sign On (SSO) and strong skills with identity management and authentication tools
• Some experience with A/V setup and live streaming town hall events
• Familiarity with APIs, automation, reporting, and some coding experience

Salary range: $150k-$200k