We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity:

We are looking for a passionateindividual to lead the Insights & Analytics Product Group within UserTesting’s Product organization. In this role, you’ll be responsible for product strategy and execution of one of the most important parts of our product vision.  The Insights and Analytics group owns the customer facing functionality and capabilities that allow our customers to easily see the results of their tests.  This includes moving beyond data and charts to implementing new ML/AI based capabilities that enable faster time from analysis to recommendation.  In addition, UserTesting is embedding an Insights Hub inside the Experience Research platform and this role owns the innovation, creativity and differentiation for that future offering.  

The ideal candidate is passionate about product strategy as well as developing high-performing teams while able to work closely with engineering leaders and cross-functionally. Experience hiring and developing outstanding individual contributor PMs along with a proven ability to align multiple strategic domains under an overarching product vision and strategy are critical to successful leadership in this role. 

Your primary responsibilities will include:

• Strategy Definition- You will be responsible for defining and building upon the strategy for executing against our overarching product vision within the product domains you manage as well as helping the product managers on your team set vision and strategy within their respective areas of responsibility
• Roadmap Planning - Gathering and analyzing user feedback to prioritize goals and translate strategy into delivery sequencing and release targets. 
• Analytical Thinking: Ability to dissect complex data sets and understand the implications of various insights.
• Release Management - Collaborating with Product Marketing, Customer Success, Support, and other departments to deliver successful market releases that excite customers and prospects
• Team Leadership and Management - As a people manager, you’ll be responsible for hiring and developing the individual contributors on your team to build a-performing team and culture of excellence in Product Management
• Go-to-Market and Field Support - Assisting the Marketing, Sales, Customer Success, Renewals, and other functions to provide product expertise in support of their programs, including product pricing and packaging 

What we are looking for:

• Ability to define a compelling long-term product vision, focused on digital analytics and insights, and translate into a strategic plan for realization of goals across multiple product domains and teams
• Familiarity with leading and delivering insight creation workflows, while leveraging AI and machine learning principles.
• A “get stuff done” mentality that enjoys rolling up their sleeves and working collaboratively with their team, engineering partners and design counterparts. 
• A focus on continuous improvement by assessing what’s working, identifying areas for increased efficiency or productivity, and having the personal initiative to lead progress. 
• Experience managing product managers in SaaS companies and demonstrated success developing junior team members into outstanding contributors
• Analytical skills and attention to detail, with the ability to identify key metrics and communicate results and implications to executive stakeholders

Bonus points if you have experience with:

• Product led growth strategies
• Managing platforms partnerships 
• Business strategy, general management
• Rolling-out products across multiples countries and languages
• Working in a highly distributed organization

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. 

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.