Role: Director of Social, Content & Community - FTC 12 months

Location: Hybrid / Kingston - a minimum of 2 days in the office is required

ROLE MISSION

Working in partnership with our client, the Director of Social, Content & Community will lead our award-winning UK social content and community management operation, as well as helping to lead our global operation based in-house at a global FMCG powerhouse.

THIS ROLE IS RIGHT FOR YOU IF...

You are a reliable and professional leader who lives and breathes social culture, with your finger on the pulse of the latest and emerging trends as well an understanding of storytelling in social. You get platforms and audiences, you are ambitious, engaged with brands and consumers; interested in what makes them tick.

ABOUT THE TEAM YOU WILL BE JOINING

You will be leading a team of Content and Community Managers who drive conversation and excitement around world-famous brands online.

You are a strategic thinker who has extensive experience in developing impactful social playbooks and proposals to persuade clients, win business and drive fame for brands.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Partnering with our client and local leadership to identify and drive new opportunities in social, across the client’s footprint
• Leading the UK team of 10+ CCMs, supporting them, inspiring them and mentoring them to produce excellent outcomes for clients
• Provide strategic social media consultancy to high-level clients and develop social strategy documents for brands
• Standardising ways of workings across the clients Social and Community Management discipline globally
• Leading and coaching social and non-social team members across the business to drive excellence and raise the bar on social media work.
• Building positive working relationships with clients and partnering closely with senior clients to deliver against the changing needs of the business.
• Developing strategic documents such as social playbooks, operational ways of working for social and community managers and their roll out and implementation globally.
• Managing multiple complex stakeholders on both client and agency sides.
• Leading an agency team to success whilst simultaneously driving year on year growth in line with KPIs.
• Emanate and cultivate in wider teams an appreciation for all things social. You need to have an in-depth working knowledge of all platforms and understand content end to end.
• Inspiring, educating and energising clients and teams alike to see the power of social and how it can drive measurable impact for brands.
• Understanding of the role and penetration of social platforms across markets.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL

• 10+ years of experience working on social in agencies or brands
• Proven experience leading a team of people
• Excellent client handling skills with commercial acumen
• Understanding of operational needs of social teams in an agency
• Eye for great creative and what makes award-winning work – experience in editorial a plus!
• Excellent presentation, verbal communication and written skills
• Highly organised with a proactive and solution-oriented attitude
• Very attuned to digital, social culture and trends
• On the pulse of platform innovations and their applications to brands

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 2000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values; we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.