Narvar is Growing! We are looking for a Director of Technical Services who thrives at the intersection of technology, customer success, and complex problem-solving. If you have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment, we want to hear from you.

This role will lead our Customer Engineering and Solution Architecture teams, responsible for the successful technical delivery of Narvar’s platform to some of the world’s most recognizable retail brands. You'll manage and grow the team, while also partnering cross-functionally with Sales, Product, and Engineering to improve implementation efficiency, technical quality, and product usability.

You will play a key role in both delivery execution and strategic planning — driving the repeatability, scalability, and consultative excellence that defines best-in-class technical services.

Day-to-Day Responsibilities: 

• Lead and develop the Technical Services function, including Customer Engineers and Solution Architects, with direct oversight of the CE Manager and key senior ICs
• Own the team’s approach to technical discovery, integration design, and implementation execution, ensuring delivery is consistent, scalable, and high quality
• Build and maintain strong customer relationships, serving as a trusted technical partner to key accounts
• Lead technical escalations, partnering with Engineering, Product, and Customer Success to resolve critical issues quickly and transparently
• Develop and enforce delivery standards through repeatable frameworks, templates, and internal tooling
• Guide pre-sales architecture discussions to ensure solutions are technically feasible and aligned with delivery capacity
• Act as the voice of the field to R&D — driving a structured feedback loop around implementation friction, documentation gaps, feature needs, and engineering responsiveness
• Champion efforts to make the Narvar platform more implementation-ready, scalable, and customer-usable
• Partner with our India-based Manager to ensure global consistency in delivery practices, technical standards, and team enablement
• Define and track KPIs around delivery velocity, implementation quality, team productivity, and customer satisfaction

What You Bring:

• 10+ years in SaaS Professional Services, Technical Consulting, or Solution Architecture roles
• 5-7+ years of experience leading technical delivery teams, including people managers and senior ICs
• Strong technical expertise with APIs, JavaScript, and iPaaS platforms (e.g., Celigo, MuleSoft, Workato)
• Deep experience delivering complex, integrated SaaS solutions for Enterprise or Strategic accounts
• Demonstrated ability to manage customer relationships and escalations, with a calm, consultative, and solutions-oriented approach
• Proven success building and scaling repeatable delivery processes, technical best practices, and enablement resources
• Ability to partner closely with Product, Engineering, and Sales to influence roadmaps and improve cross-functional outcomes
• Excellent written and verbal communication skills with a customer-first mindset

 

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range$175,000—$210,000 USD

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