BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

The Director of Operational Excellence & Fraud Operations will oversee the administrative and operational functions of the Global Information Security Office (GISO), with a specific focus on enhancing operational frameworks, optimizing business processes, and managing fraud operations. Reporting directly to the CISO, this role requires a combination of business management, fraud prevention expertise, and a thorough understanding of information security practices. The Director will collaborate closely with the CISO, executive leadership, and cross-functional teams to foster a culture of excellence and integrity.

SHOULD YOU ACCEPT THIS CHALLENGE...

• Strategic Leadership:
  • Develop and implement the operational excellence and fraud operations strategy, aligning with the organization’s risk management and business objectives.
  • Lead cross-functional initiatives to identify and mitigate fraud risks while enhancing operational performance.
  • Provide regular updates and insights to executive leadership on key operational and fraud metrics.
• Operational Excellence:
  • Drive continuous improvement initiatives to streamline processes, reduce operational risks, and enhance efficiency.
  • Lead the business and fraud operations within the security department, ensuring strategic objectives are efficiently and effectively achieved.
  • Develop and implement business and fraud prevention strategies, plans, and procedures in alignment with the company’s overall security appetite.
  • Collaborate closely with the CISO to set comprehensive goals for performance and growth across security and fraud operations.
  • Oversee budget preparation and management for the department, ensuring it meets operational needs and adheres to financial constraints.
  • Build and maintain collaborative relationships with other departments to ensure integration of security policies and fraud prevention practices.
  • Collaborate with GRC to ensure compliance with regulatory, internal audit, and policy requirements, particularly those related to fraud and security operations.
  • Manage functions of the security department to ensure business operations are both efficient and scalable.
  • Establish key performance indicators (KPIs) and metrics to measure operational efficiency and effectiveness.
  • Conduct comprehensive assessments of existing operational workflows and recommend best practices for scalability and sustainability.
  • Foster innovation in operational processes through the adoption of advanced technologies, including artificial intelligence and process automation tools.
  • Develop and maintain an operational excellence framework to standardize practices and ensure consistency across departments.
• Fraud Operations Management:
  • Oversee the design, implementation, and management of fraud prevention, detection, and investigation programs.
  • Establish a program to identify and address fraud risks quickly and effectively while preserving our customer experience.
  • Develop and refine fraud monitoring systems and tools, leveraging advanced analytics and machine learning.
  • Ensure timely and effective responses to fraud incidents, including coordination with law enforcement and regulatory bodies as needed.
• Risk and Compliance:
  • Ensure compliance with industry standards, regulations, and internal policies related to fraud and operational processes.
  • Partner with legal and compliance teams to align fraud and operational strategies with evolving regulatory requirements.
  • Conduct regular risk assessments and audits to identify vulnerabilities and recommend mitigations.
• Team Leadership:
  • Recruit, mentor, and develop a high-performing team of operational and fraud management professionals.
  • Foster a culture of collaboration, accountability, and continuous learning.
  • Provide clear direction and support to team members to achieve organizational goals.
• Collaboration and Communication:
  • Partner with IT, Finance, and business units to integrate fraud prevention measures and operational improvements into scalable core processes.
  • Act as a key liaison with external partners, including vendors, auditors, and regulatory agencies.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• Bachelor’s degree in Business Administration, Risk Management, Information Security, or a related field; advanced degree preferred.
• 10+ years of experience in fraud prevention, risk management, or operational excellence, with at least 5 years in a leadership role.
• Strong understanding of fraud schemes, detection methodologies, and regulatory requirements.
• Expertise in process improvement methodologies and operational best practices.
• Proficiency with fraud monitoring tools, data analytics platforms, and automation technologies.
• Excellent leadership, communication, and problem-solving skills.
• Relevant certifications such as CFE (Certified Fraud Examiner), PMP (Project Management Professional), or Lean Six Sigma are highly desirable.
• Analytical Thinking: Strong ability to analyze complex data and trends to identify risks and opportunities.
• Strategic Vision: Capacity to align operational initiatives with organizational goals.
• Leadership: Proven track record of building and leading high-performing teams.
• Innovation: Drive for implementing advanced technologies and methodologies to improve processes.
• Communication: Exceptional ability to convey technical and operational concepts to diverse audiences.
• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

The annual base salary range is: $154,000 - $246,000. 

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.