As the Director, People Shared Services, you will lead the strategic vision and operational execution of our global people operations. This role focuses on optimizing shared services to deliver seamless, efficient HR processes that support our growing organization. You will champion a collaborative culture, driving innovation while ensuring transparency and excellence in service delivery. We are building a dynamic team that is agile, forward-thinking, and dedicated to providing exceptional support as ThoughtSpot scales.

What You'll Do:

• Leadership of Shared Services: Direct the overall strategy and implementation of People Shared Services, ensuring alignment with organizational goals and employee needs.
• Process Optimization: Design and manage scalable HR processes that enhance efficiency and service delivery across all employee lifecycle events.
• Operational Excellence: Oversee day-to-day operations, ensuring standardized processes and technologies are effectively utilized to resolve issues promptly.
• Cross-Functional Collaboration: Lead initiatives that involve multiple departments to enhance service delivery and improve the employee experience.
• Data Integrity and Reporting: Ensure accurate HR data management and compliance with audit requirements while utilizing analytics for informed decision-making.
• Employee Experience Focus: Champion the implementation of best practices in shared services that enhance the employee journey from onboarding to offboarding.
• System and Process Oversight: Manage and optimize HR systems and processes to ensure timely, accurate, and insightful reporting.
• Policy Development: Formulate and communicate organizational policies that reflect our mission and strategic objectives, ensuring compliance and clarity.
• Stakeholder Engagement: Collaborate with key stakeholders—including People, Payroll, IT, and Finance—to drive continuous improvement and operational efficiency.
• Innovative Solutions: Leverage technology and data-driven insights to innovate HR service delivery and enhance organizational effectiveness.
• Talent Development: Foster a high-performing team environment, developing and mentoring shared services staff to ensure exceptional service delivery

What You Bring: 

• Education: Bachelor’s degree preferred.
• Experience: 10-15 years in HR operations, specifically within shared services environments
• Consultative Skills: Strong ability to build relationships and influence without authority, effectively navigating complex organizational dynamics.
• Service Delivery Excellence: Proven track record of delivering high-quality HR services in a fast-paced, scalable environment.
• Analytical Acumen: Exceptional analytical skills with a focus on accuracy; adept at using data to drive decisions and improvements.
• Project Management Expertise: Significant experience leading the implementation of complex HR programs and systems.
• Leadership Passion: A commitment to leading and developing diverse teams, creating an inclusive environment that motivates staff at all levels.

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. 

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply. 

About ThoughtSpot

The world’s most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That’s why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.

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