📍 Narvar Hybrid Eligible locations: Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan 

Narvar is growing! We are hiring a strong Product leader who has proven experience in owning and growing best-in-class technical integrations around a powerful SaaS platform. You will be an integral part of a team that is helping drive the next wave of Narvar’s growth.  

We’re looking for someone who has deep product experience connecting third-party platforms with popular commerce platforms and/or home-grown Order Management Systems. Past experience connecting with payment gateways, inventory management tools, point-of-sale, CRMs and CDPs desired. 

Day-to-day

• Create & partner to launch solutions that improve the onboarding process or value-added benefit to Narvar’s product line for existing retailers
• Serve as a subject matter expert for Narvar’s product line, recognizing areas best suited for third-party connections, and knowing where to turn to for the right answers
• Partner with cross-functional stakeholders to define and prioritize the roadmap for your product area
• Specify, prioritize, and communicate product specs, using PRDs that contain user stories, business rules, flows, interaction design guidance, and use cases
• Use customer & market research, user feedback, customer usage, and competitive analysis to identify new product opportunities and enhancements
• Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
• Develop strong relationships with Engineering and Design to create world-class experiences for our client's brands 
• Collaborate with other product managers to ensure consistency and compatibility across all Narvar products
• Define and analyze key product feature metrics and understand how to optimize features post-launch
• Interface with clients to gather requirements, iterate on product features, and generally enforce our role as a valued business partner
• Experience working with a customer service platform, in addition to expertise in integration with retail platforms 
• Experience with chat bot features, integrations, ticketing to retailer's customer support team, logistics team, etc. via their platforms
• Strong ability to communicate with retailers regarding Narvar's value add-- and translate customer requirements in order to achieve this

What we’re looking for

• 8+ years of software product management working in SaaS startup environments
• Excellent communication and collaboration skills with internal resources based around-the-world
• Technical background, from reading API documentation, to a formal education in programming is highly desirable
• An action-oriented, entrepreneurial mindset with exceptional organization skills and the natural ability to make things happen around you
• Ability to thrive in a fast-paced startup environment
• Comfortable handling ambiguity
• Ability to conceptualize, manage and prioritize multiple projects for stakeholders
• Strong awareness of commerce, retail and/or logistics
• Past experience as a system integrator is a plus

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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